Senior Technical Consultant

Position Overview:

Join BCM One as a Senior Technical Consultant on the Enterprise Solutions team. This role supports primarily post‑sales implementations and focuses on planning and executing complex network deployments and migrations for enterprise customers transitioning from existing infrastructure into BCM One–managed environments. 

The role requires a deep understanding of routing protocols, network design, and implementation, with hands‑on experience across routing, switching, security, and SD‑WAN technologies. You’ll work directly on migration planning and cutovers, act as an escalation point for complex technical issues, and mentor internal engineers on advanced network design and migration execution. 

The ideal candidate is highly technical, with strong experience in routing, design, and implementation, and proven ability to execute network migrations while supporting other technical team members. 

Work Location: 

This position may be hybrid or fully remote. Preference will be given to candidates located in or near our Herndon, VA office location. Candidates must live in and be authorized to work in the United States; this position is not eligible for relocation or sponsorship. 

Hours:

Eastern business hours, with flexibility to support customers in other time zones, including the UK and the West Coast. Project needs may require evening or weekend coverage approximately 15–20% of the time. 

Travel:

Fewer than five trips per year for company meetings or team-building events. 

What You Will Do:

• Configuration & Activation of Services: Execute complex configuration, provisioning, and activation tasks required to deliver managed services for clients. Lead the planning, design, and execution of sophisticated network migrations to ensure seamless transitions and minimal service disruption. 

• Client-Facing Deployment Support: Provide high quality, timely technical support throughout the deployment lifecycle. Serve as a trusted technical point of contact, ensuring client needs are met and delivering a positive, informed onboarding experience. 

• Service Deployment & Global Maintenance: Contribute to the deployment and ongoing maintenance of global managed service offerings, ensuring consistent performance, high availability, and strong security across all regions. Perform and validate complex configuration changes as part of the MAC (Moves, Adds, Changes) process. 

• Advanced Technical Problem Solving: Apply expert-level troubleshooting skills to diagnose and resolve issues encountered during deployment. Collaborate cross-functionally to remove technical blockers and ensure smooth, on-schedule project delivery. 

• Continuous Improvement & Operational Excellence: Identify opportunities to enhance deployment processes, tooling, and methodologies. Recommend and implement improvements that increase efficiency, reduce errors, and elevate the overall quality of service delivery. 

What You Will Need:

• 5+ years of proven experience in technical consulting, service deployment, or a related technical role, with a comprehensive understanding of managed services and voice technologies 
• Great communication and interpersonal skills, with the aptitude to effectively handle both internal teams and clients
• Preferred: Familiarity with platforms such as Ribbon, Adtran, Cradlepoint, Peplink, OpenGear, and Versa 
• Preferred: Cisco certifications at the CCNP level or above such as CCNP Enterprise, CCDP (Design), and/or Cisco SD-WAN Specialist. 
  

Networking & Infrastructure 

• Experience with Cisco and Meraki solutions, including: Cisco ISR, ASR, and Catalyst routers, Cisco Catalyst switches, Meraki MX, MS, MR, and CW platforms 

• Strong network design experience, including WAN circuits, routing architectures, and multi-site network topologies 

• Ability to produce scalable network designs and Visio diagrams for both technical and executive audiences 

Routing, Switching & Virtualization 

• Hands-on experience with routing protocols, including: OSPF, EIGRP and BGP 

• Experience with switching technologies, including: STP, RSTP, and MST and First Hop Redundancy Protocols (HSRP, VRRP) 

• Knowledge of network virtualization concepts, including: VRF, VLAN segmentation, and Multi-tenant architectures 

Security, Tunneling & Overlays 

• Experience with tunneling and overlay technologies: IPsec, GRE, MGRE, DMVPN, and SD-WAN architectures 

• Experience with access and monitoring: SNMP and TACACS / TACACS+ 

• Device Hardening: Security best practices for routers, switches, and edge devices 

• Experience in technical customer service or remote activation support 

• Knowledge of deployment tools, automation systems, and monitoring solutions 
• Strong technical troubleshooting skills, with the ability to unravel complicated issues and devise effective solutions 

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
  
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
  
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.