Senior Technical Consultant

Senior Technical Consultant- RJ

The Senior Technical Consultant is ultimately responsible for leading large, complex, customer engagements, and ensuring the technical success of the Global Delivery Services.

With a requirement for the combination of coaching junior consultants, leading solution designs, troubleshooting, escalation management, and hands-on delivery. The Senior TC will also work closely with the project manager to ensure project status is communicated, a plan is in place, and progress is
being made to achieve project completion.

The role will apply advanced subject matter expertise to complex business issues; working on multifaceted problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.

Within our delivery centers, the role expects a high degree of technical aptitude and attention to detail at all times. They’re expected to perform independently and carry out Storage, Compute, Data Protection, and other technical activities autonomously. They have a strong understanding of the
overall IT Infrastructure components, especially Storage, Compute & Data Protection technologies and have a deep knowledge of ITIL processes & services and can put them into practice as & where needed. They drive customer projects and can provide resolutions to escalated issues & problems.

They’re expected to mentor the junior staff and write detailed process documents, work-instructions, and run-books.

What you will bring

● Perform & lead innovative Delivery Services for Hitachi Vantara customers as defined in a Statement of Work
● Create detailed technical designs from high level solution designs, based on an analysis of the customer’s environment and requirements
● Take strategic decisions in consultation with Service Delivery Manager (SDM) / Project Manager (PM) based on the most relevant factors available that drive effectiveness and value to the customer
● Provide technical subject expertise to troubleshoot and identify operational, connectivity and network issues, providing rational business cases and arguments to persuade upwardly and with peers
● Assist with the creation of new innovative delivery collateral and maintenance of existing delivery collateral. Recommending improvements in order to increase efficiency, effectiveness and pioneering customer success
● Provide analysis and implementation support for SAN/NAS Storage solutions, initial implementation, and integration into the environment as required
● Provide input into the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure
● Provide input to the Service Delivery Manager for the monthly governance meetings and reports with the customer and Hitachi.
● Coach and train technical consultants, whilst also providing guidance to local teams or 3rd party partners, building mutual support, and understanding with colleagues
● Supports the SDM & PM in strengthening the relationship with the customer
● Identify and provide suggested continuous improvement initiatives within the account

Qualifications
● A minimum of 5+ years technical consultancy and enterprise experience
● 7+ years technical IT related experience
● At least five years’ experience within Hitachi technologies, a similar competitor organization, end user or IT consultancy services provider
● A demonstrated problem solver, mentor, coach, and leader who can work independently, is well organized, and always pays close attention to detail
● A willingness to work a flexible schedule and to travel is a must for this role
● Demonstrate strong presentation skills on technical subjects
● Demonstrated ability to interact with customers at all levels

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About us

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We want to help you take care of your today and tomorrow – at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.