Senior Technical Consultant – Apple Devices Tenant Migration

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role:
As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on‑shift technical authority for high‑volume device migrations between Microsoft 365 tenants for a global multi‑entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook‑driven waves of MAC OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities. You will be accountable for shift readiness (tooling, access, queues), quality gates, evidence capture and rapid issue resolution so that device migrations are delivered safely, predictably and at programe scale. This is a hands‑on migration execution, technical leadership role: you will still troubleshoot complex device migration failures, but your primary success measure is consistent throughput with low rework and disciplined shift operations.

What you will do

• Lead technical delivery of device migration waves during the shift, ensuring adherence to runbooks, operational control, and predictable throughput.
• Own shift-level triage and resolution of migration failures, including ADE registration/enrolment, compliance, conditional access, certificates, and device identity issues.
• Validate migration readiness, including device inventory, hardware hashes, targeting, ADE profile assignment, and scheduling, while enforcing go/no-go criteria.
• Oversee ADE tenant transition activities, including hash collection, deregistration/deletion, re-registration, and end-user reset/re-provisioning.
• Manage the shift backlog, prioritizing tickets based on risk, SLA, and cutover schedules, with timely escalation to relevant vendor/tool support teams.
• Maintain complete migration evidence, including logs, screenshots, reports, change records, and acceptance artefacts, aligned with audit and client governance requirements.
• Coordinate detailed shift handovers, covering completed activities, exceptions, blockers, risks, and next actions, while updating runbooks and troubleshooting guides based on learnings.
• Lead post-migration validation and hypercare for device cohorts, driving root-cause resolution and continuous improvements to reduce repeat incidents.
  

Your Future at Kyndryl
As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise 

• Minimum 9 years exp.
• M365 tenant-to-tenant device migration experience, specifically macOS.
• Strong hands-on experience with Jamf/Kandji, macOS provisioning, ADE, PSSO, compliance policies, and configuration profiles.
• Strong PowerShell and macOS scripting/automation skills.
• Experience troubleshooting device enrollment and migration issues.
• Experience with runbook-based 24x7 migration/factory operations, shift handovers, and documentation.
• Strong stakeholder communication, troubleshooting, and ownership skills.

Preferred Technical and Professional Experience

• Experience with profile/workstation migration tools such as Jamf, Kandji/IRU, or equivalent.
• Knowledge of Conditional Access and Microsoft device security controls.
• Microsoft certifications such as MD-102, MS-102, or SC-300.
• Experience with global/remote user migrations.
• Understanding of ITIL incident, problem, and change management.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.