Senior Technical Business Analyst

Job title:

Job Description:

What you'll be doing:

• This role requires close collaboration with various stakeholders to gather and prioritise requirements.

• Translate requirements into actional items in collaboration with technical leads that can be implemented by a development team.

• Conduct gap analysis to identify areas where improvements can be made using AI products. 

• Develop detailed functional and technical specifications for specific deliveries. 

• Work closely with AI engineers and other technical teams to ensure seamless integration of AI solutions. 

• Provide ongoing support and clarification to the development team. 

• Ensure that developed solutions meet business needs via stakeholder engagement, UAT testing, and metric analysis.

• Monitor and analyse product performance, using data and feedback to drive continuous improvement. 

• Create and maintain comprehensive documentation, including use cases, systems, and process flows. 

• Create detailed user stories and acceptance criteria to guide the development team. 

• Maintain the product backlog, ensuring it is well-organised and prioritised. 

• Participate in sprint planning and reviews to set goals and assess progress. 

• Prioritise features, enhancements, and bug fixes based on business value, customer impact, and technical feasibility. 

• Ensure compliance with data governance and security standards. 

What we're looking for:

Technical Skills

• Process Mapping and Analysis: Experience in creating AS-IS vs TO-BE process documentation and conducting fit gap analysis to identify improvement and automation opportunities.

• Operational Readiness: Experience writing runbooks, configuration guides, support FAQs, and knowledge base documentation to ensure smooth deployment and ongoing support.

• Data Management: Working knowledge of SQL for data queries and validation, plus experience with dashboarding tools (Power BI, QuickSight, or similar) for creating business insights.

• Data Validation Techniques: Ability to ensure data quality and integrity throughout system implementations.

• Cloud Services: High-level understanding of core services used in AI-enabled applications, preferably in AWS.

• AI/ML Literacy: Understanding of AI/automation capabilities and limitations to assess feasibility and set realistic expectations for automation initiatives.

• Cloud Cost Awareness: Understanding of cloud operation costs including compute, storage, and data transfer costs, with ability to consider cost implications into solution design.

• Environment Management: Knowledge of environment strategies (development, staging, production) and associated deployment processes

• Familiarity with Azure DevOps Backlog Management; knowledge of AWS is a plus.

• Familiarity with Back office process automation is a plus

• Significant experience in business analysis, with a proven track record of delivering successful projects.

• Knowledge of business process modelling techniques, such as BPMN.

• Knowledge of project delivery methodologies and tools, including Agile, waterfall.

• Excellent organisational and time management skills with the ability to manage multiple projects simultaneously and work independently with minimal supervision.

• Experience with data mapping techniques

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.     Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.     Check out our website www.capita.com

What's in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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