Senior Technical Business Analyst

Job Description

Hi, I'm Sushma Nayak your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

What you'll do:

• Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
• Develop Telco product models, including the design, configuration and decomposition, within the product catalog domain
• Provide technical consultancy on the feasibility of design, OOTB product capabilities, best practices and standards adoption
• Contribute to continuous improvement of product catalog, design practices, documentation and delivery accelerators
• Design high-level business processes aligned with end-to-end fulfilment journey of telco products
• Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
• Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team

What you should Have:

• Strong knowledge in telecommunication products and segment-specific requirements (e.g. Enterprise and Wholesale)
• Hands-on experience with product catalogue features
• Proficient in product modelling and metadata design

Desirable Experience

• Familiarity with Mplify (formerly MEF) product models
• Exposure to TM Forum standards and TM Forum Open APIs
• Experience in product rationalization
• Skilled in XSLT configuration

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.