The Role
Owns the requirements-to-acceptance lifecycle for enterprise software implementations. Responsibilities include stakeholder interviews and workshops, requirements documentation, process modeling, functional specifications, backlog prioritization, traceability, engineering and QA collaboration, defect triage, customer decision facilitation, and end-to-end User Acceptance Testing through formal sign-off. The role requires hands-on implementation experience from requirements through go-live and strong communication, analytical, and facilitation skills.
Summary Generated by Built In
Technical Business Analyst
Location: Falls Church, VA (on-site in office, with partial telework flexibility)Full-Time | Permanent
Salary Range: $70,000.00 ~ $115,000.00
BizFlow is hiring experienced Technical Business Analysts to help drive a large-scale enterprise modernization program. This is one of several analyst positions we are adding to the program team, alongside program management, project management, and engineering hires. If you are a strong facilitator who can hold the big picture and the process detail at the same time, own the requirements-to-acceptance thread on complex software implementations, and lead customers to clear decisions, we would like to hear from you.
This is not an entry-level role. Hands-on software implementation experience is required. You have taken software solutions from requirements through UAT and go-live, and you know where implementations succeed and fail.
What You’ll Do:
You will own the connective tissue between the customer and the delivery team: eliciting and documenting high-quality requirements, guiding customer stakeholders to the right decisions, translating business needs into buildable specifications, and leading User Acceptance Testing through to sign-off. You will work alongside the program manager and project manager, who own program governance and delivery execution, and a growing engineering team that builds the solution. Your lane is the requirements-to-acceptance thread that keeps everyone aligned.
Facilitate implementation
- Serve as the primary analyst on customer implementations within the modernization program, keeping the solution traceable from business goal to delivered feature.
- Partner with engineers and QA to clarify requirements, triage defects, and support testing as the build progresses.
- Feed clean, well-scoped requirements and acceptance results into the project manager’s schedule and the program manager’s governance, surfacing risks and dependencies early.
- Lead interviews, workshops, and elicitation sessions with business and technical stakeholders.
- Write user stories, use cases, and functional specifications with well-formed acceptance criteria.
- Build As-Is and To-Be process flows and translate them into specifications the engineering team can act on without guesswork.
- Refine and prioritize the backlog and maintain traceability from business goals to delivered features.
- Guide customer stakeholders across business, operations, product, and QA toward clear, timely decisions.
- Translate ambiguity into structured options, and drive alignment where interests compete, through influence rather than authority.
- Balance scope, value, risk, and constraints through negotiation, and build the trust that makes you the customer’s go-to voice on the solution.
- Own acceptance testing end to end: define test scenarios from the requirements, prepare and guide customer testers, and validate outcomes against acceptance criteria.
- Drive the resolution and re-test cycle through to formal sign-off.
- Bachelor’s degree in a related field, or equivalent practical experience.
- 8+ years hands-on software implementation experience, from requirements through UAT and go-live.
- Excellent communication and facilitation skills, with a proven ability to lead a room and move stakeholders to decisions.
- The ability to quickly grasp the big picture while deep-diving into process detail.
- Requirements elicitation and documentation: leading interviews and workshops, writing user stories and use cases, and defining acceptance criteria.
- Direct experience working with development and QA teams to clarify requirements, triage defects, and support testing and UAT.
- Process modeling: creating As-Is / To-Be process flows and translating them into functional specifications.
- Backlog management: refining and prioritizing items and maintaining traceability from business goals to delivered features.
- Cross-functional stakeholder communication across business, product, QA, and operations.
- Analytical and problem-solving strength: gap analysis, impact assessment, and solution evaluation.
- Clear translation of business needs into technical requirements, and technical constraints back into business terms.
- Acceptance testing support: defining test scenarios and validating outcomes against requirements.
- Data fundamentals, including using Excel for data validation and requirement clarification.
- Foundational business analysis training, such as coursework in requirements analysis, process modeling, or Agile BA fundamentals.
- Working understanding of the SDLC (phases, deliverables, roles) and Agile fundamentals (Scrum ceremonies and artifacts, epics and user stories, acceptance criteria).
- US Citizen or Permanent Resident.
- Professional certifications: CBAP or CCBA (IIBA), PMI-PBA, an Agile BA certification, or a Scrum certification (CSM / PSPO).
- Technical fluency: a conceptual understanding of APIs, data models, and integration.
- Automation or low-code experience with tools such as BizFlow AppDev, ServiceNow workflows, or other BPM suites.
- Proficiency with documentation and collaboration tools such as Confluence, SharePoint, Jira, and diagramming tools like Visio.
- Prototyping and wireframing with tools such as BizFlow AppDev, Pencil, or Balsamiq for UI/UX collaboration.
- Advanced facilitation: design-thinking workshops, story mapping, and impact mapping.
- Intermediate data skills, including familiarity with SQL and data mapping.
- Change management experience: stakeholder adoption strategies, training plans, and communications.
- Delivery in regulated or compliance-heavy environments, including accessibility standards such as Section 508.
- Domain experience in HR, healthcare, public sector, or other complex operating environments.
- Financial acumen: cost/benefit analysis, value scoring, and OKRs.
BizFlow is a low-code / no-code software company with over two decades of delivering process automation and workflow solutions to government and commercial clients. Our platform, BizFlow M, helps organizations build, enhance, and automate business processes without heavy coding.
This role sits at the center of a significant modernization program. You will own the customer relationship on the requirements and acceptance side, see the full delivery lifecycle rather than a narrow slice of it, and have real scope on a small, senior team where analysts carry weight. If you do your best work close to the customer and close to the build, and you want the requirements-to-acceptance thread to be genuinely yours, this is a place to do it.
BizFlow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Skills Required
- Bachelor's degree in a related field or equivalent practical experience
- 8+ years of hands-on software implementation experience from requirements through UAT and go-live
- Excellent communication and facilitation skills with the ability to lead stakeholders to decisions
- Ability to understand both the strategic big picture and detailed business processes
- Requirements elicitation and documentation, including interviews, workshops, user stories, use cases, and acceptance criteria
- Experience working with development and QA teams to clarify requirements, triage defects, and support testing and UAT
- Process modeling using As-Is and To-Be process flows and translation into functional specifications
- Backlog refinement and prioritization with traceability from business goals to delivered features
- Cross-functional stakeholder communication across business, product, QA, and operations
- Analytical and problem-solving skills, including gap analysis, impact assessment, and solution evaluation
- Ability to translate business needs into technical requirements and technical constraints into business terms
- Acceptance testing support, including test scenario definition and outcome validation
- Data fundamentals and Excel experience for data validation and requirement clarification
- Foundational business analysis training in requirements analysis, process modeling, or Agile business analysis
- Working knowledge of SDLC phases, deliverables, and roles
- Working knowledge of Agile fundamentals, including Scrum ceremonies and artifacts, epics, user stories, and acceptance criteria
- US citizenship or permanent residency
- CBAP, CCBA, PMI-PBA, Agile Business Analyst, or Scrum certification
- Conceptual understanding of APIs, data models, and integrations
- Automation or low-code experience with BizFlow AppDev, ServiceNow workflows, or other BPM suites
- Experience with Confluence, SharePoint, Jira, and Visio
- Prototyping and wireframing experience with BizFlow AppDev, Pencil, or Balsamiq
- Advanced facilitation experience, including design-thinking workshops, story mapping, and impact mapping
- Intermediate data skills, including SQL and data mapping
- Change management experience, including adoption strategies, training plans, and communications
- Experience delivering solutions in regulated or compliance-heavy environments, including Section 508 accessibility standards
- Domain experience in HR, healthcare, public sector, or other complex operating environments
- Financial acumen involving cost-benefit analysis, value scoring, and OKRs
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The Company
What We Do
Established in 1998, BizFlow Corp. is a leading provider of process-centric workflow solutions built on its BizFlow M, low-code, no-code application platform. BizFlow is also a preferred, trusted advisor to decision-makers focused on business transformation and continuous process improvement across government and commercial markets. Our team has demonstrated past performance in delivering high quality business solutions as both trusted advisors and design and implementation partners. Projects have covered areas such as purchasing (procure-to-pay), sales operations (order-to-cash), human resources (hire-to-retire), product development (concept-to-product), and customer care (request-to-service). Program Management oversight melds together training with change management, quality management, resource optimization, and solution deployment. Professional expertise, partnerships and contract vehicles are in place to move swiftly and ensure long-term success. #bizflow #appdev #workflow #lowcode #leansixsigma #businessprocessmanagement
