Senior Technical Architect, Strategic Advisor

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Strategic Advisor, Senior Technical Architect at MuleSoft Professional Services is a key leader for customer digital transformations across Data, Integration and AI technologies. Strategic Advisors are instrumental in guiding our customers towards successful digital transformation. Ultimately, Strategic Advisors are committed to driving IT delivery excellence and supporting high-performing digital transformation strategies. They partner with our customers to ensure that they achieve their business goals and realize the full potential of their technology investments. They offer a comprehensive suite of services, including expertise in:

• Architecture Design & Reuse:  Advisors assist customers in designing scalable, flexible, and maintainable architectures that align with their business needs. They promote the reuse of existing components and services, reducing development time and costs.

• API (Integration) Strategy: Advisors help customers develop API strategies that enable seamless integration between applications and systems. They provide guidance on API design, security, and management, ensuring that APIs are easy to use and meet the needs of both internal and external users.

• Development & Delivery:  Advisors provide insights into best practices for software development and delivery, ensuring that projects are executed efficiently and effectively. They help customers optimize their development processes, adopt agile methodologies, and implement continuous integration and delivery pipelines.

• Organization & Governance: Advisors help customers establish effective organizational structures and governance models for their IT teams. They provide guidance on roles and responsibilities, decision-making processes, and communication channels, ensuring that IT teams are aligned with business objectives.

• Operations: Advisors assist customers in optimizing their IT operations, ensuring that systems are reliable, available, and secure. They provide guidance on monitoring, performance tuning, and incident management, helping customers minimize downtime and maximize system availability.

• Evangelism: Advisors act as advocates for our products and services, helping customers understand the value they can deliver. They provide training, workshops, and other educational resources, ensuring that customers have the knowledge and skills they need to be successful. 

• KPIs and Value: Advisors help customers establish key performance indicators (KPIs) and measure the value delivered by our Anypoint Platform. This enables customers to track their progress and demonstrate the return on investment (ROI) of their digital transformation initiatives.

Required Qualifications for Strategic Advisor, Senior Technical Architect

• 10+ years of technology transformation consulting experience, including implementation experience with integration or middleware solutions and/or API Management Solutions

• 3+ years experience as an Enterprise Architect and/or digital architect

• MuleSoft Platform experience is a plus

• Self-starter with the ability to work independently and as part of a distributed team.

• Coaching, mentoring, and guidance skills for hiring and developing resources.

• Ability to build and maintain strong relationships with various stakeholders (Architects to engineering teams).

• Ability to develop appropriate materials and engage in Q&A with customers.

• Proven results in leading customer and/or partner success in:

  • Integration solution architecture

  • Enterprise architecture

  • Development

  • Test/release management strategies

  • Change management

  • Designing solutions that meet customer needs

• Track record of continuous learning and leading projects that push technology capabilities.

• Guiding customers and colleagues in deploying emerging technologies (e.g., Docker, Kubernetes, AWS, Google Cloud, Azure, DevOps).

Travel and Education

• Travel to client sites as needed (average up to 50%)

• Preferred Master’s in Computer Science, Software Engineering, Business, or a related field. Bachelor’s degrees and equivalent experience may also apply.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Illinois based roles, the base salary hiring range for this position is $167,300 to $230,000.

For Massachusetts based roles, the base salary hiring range for this position is $184,000 to $25,300.