Senior Technical Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced Senior Technical Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

This position is located at our Minneapolis MN and requires working on-site. The Senior Technical Analyst will take lead on day to day technical operations in our Tech Center. In this position you should have the following: passion for end-user hardware and software, AV, excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

How you’ll create opportunities in this Senior Technical Analyst role:

• Provide on-site support to our end-users as a Level 2 analyst, ensuring prompt and courteous technical assistance.
• Conduct live on-demand assistance
• Conduct preventive maintenance to ensure all systems are operating at optimum levels prior to events
• Oversee the technical aspects of live conference room events 
• Ensure all event spaces are equipped with necessary technology
• Prepare technology in all conference rooms used for all events
• Coordinate the setup and operation of audio-visual equipment for all events
• Support and facilitate live events and incoming event request
• Support AV, Conference room technologies and media systems
• Basic hardware troubleshooting. Example: WIFI, Laptops, and AV equipment.
• Be able to handle multiple issues and once
• Manage an effective tier 2 support operation for all conferences
• Assists in maintaining technology inventory according to defined processes
• Monitor and report system issue appropriately
• Monitor and track technology at hoteling cubes

What you will need:

• 3 years of relevant experience such supporting end-user hardware and software required
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
• Knowledge of computer hardware and peripherals.
• Usage of support ticketing systems preferred.
• Expert in supporting conference room technology
• Experience supporting Poly, Crestron AV equipment, and room controls as we Microsoft Teams room devices
• Excellent problem solving skills

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Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities.
 
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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.