Job Summary
Job Description
What Is The Opportunity?
As a member of the Digital Shared Services team, we are looking for a Snr technical analyst to join the RTB (run the bank) support team for Integration Platform Canada. You will be an integral part of an established team helping to manage platform availability and stability for a crown jewel application that supports all Investor Services lines of business.
You will be a high energy individual who enjoys technical challenges, identifying root cause problems and assisting with the design and application of solution fixes. You enjoy the detail but are careful not to lose sight of the bigger picture. You enjoy problem solving. You pull together what appear to be isolated data artifacts and piece together how they work. You learn quickly. You understand when to work individually and when to work with the team. You understand the strength and benefits a team brings in experience and perspectives. You are a strong collaborator and share information and knowledge to enhance the team.
Integration Platform Canada is middleware infrastructure that supports multiple RBCIS LOB applications in exchanging data and messages using a common infrastructure network built on IBM WebSphere MQ.
Applications interact using message queues hosted under IP Queue Managers. RBCIS applications interface with IP using JVM applications i.e. Endpoints. Endpoints are capable of receiving/sending and transforming messages. IP consists of approximately 70 different interacting endpoints. The routing logic for MQ messages is configured and maintained by platform. The application also has an interface to the external SWIFT network. The application handles both financial and non-financial data and manages on average approx. 6mm messages daily across all Investor services lines of business
What Will You Do?
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You will work collaboratively with business stakeholders, TI technology teams, Application teams and development teams to manage incidents and escalations supporting of BAU requirements as they arise.
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Through awareness of business challenges or operational inefficiencies – you will identify opportunities for process improvement, automation, AI integration or POC’s etc
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Participates in change and release management for both production and DR environments.
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You will be involved with tech currency, cyber requirements, server hygiene compliance, project demands and supporting audit requests helping to manage overall IT risk requirements
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You will provide technical leadership and guidance on issues impacting client deliverables and business operations.
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You will have a good understanding of SLA’s and their importance and will ensure that response and resolution times are met
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You will develop long term trusted relationships with business stakeholders, TI teams and peers
What Do You Need To Succeed?
Must have:
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Strong technical skills that include experience with Unix shell scripting, commands, monitoring tools (Catchpoint, Dynatrace, PagerDuty, Splunk), Middleware technologies e.g IBM MQ, IBM Websphere, Automation tools such as Ansible, Service Now, SQL/Oracle/PL/SQL, APIs and MQ, DEVOPS tools (UCD, GitHub, Inner Source), Java, Unix Servers/OCP4
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You have an analytical mind, you are curious and enjoy peeling back the onion layers
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You are results oriented and have a strong sense of urgency
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You are articulate and can explain the complex in simple terms
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Prioritization of activities is a key for you and you are an expert with time management
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Things change, no problem for you, you can pivot seamlessly to meet the new challenge
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When the heat is on, you remain calm and think clearly
Nice-to-have:
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You are a self starter, taking it on yourself to research and learn. You’re proactive
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You are understand the dynamics of small teams. You work at maintaining equilibrium
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work
#LI-POST
#LI-Hybrid
Job Skills
Analytical Thinking, Automation Tools, Change Management, DevOps, Enterprise Application Delivery, Group Problem Solving, IBM WebSphere, IBM WebSphere MQ, Incident Management, Information Technology (IT) Infrastructure, Java, Message Queuing, Monitoring Tools, Oracle, PagerDuty, Problem Solving, Process Improvements, Process Optimization, Shell Scripting, SLAs, Structured Query Language (SQL), System Applications, Systems Software, Time Management, Unix Shell Scripting
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-09-16
Application Deadline:
2024-10-26
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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