SGS

Senior Technical Administrator

Posted 19 Days Ago

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Birmingham, West Midlands, England, GBR

In-Office

33K-33K Annually

Senior level

Information Technology • Professional Services • Security • Consulting

The Role

Supports the UK Medical Devices Team by coordinating technical documentation reviews, managing complaints, monitoring KPI reports, coordinating corrective actions, supporting key-client communications, attending meetings, and raising purchase orders for client invoicing. The role requires medical device or auditing regulations experience, strong documentation control, office administration skills, database and Microsoft Office proficiency, and professional written communication.

Summary Generated by Built In

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—empowering them to meet global standards and boost performance.

Job Description

Job Title: Senior Technical Medical Device Coordinator
Job Type: Permanent
Location: Birmingham area - Office Based
Hours: Monday to Friday 8.30am to 5pm
Salary: up to £33,000 pa
Industry: Business Assurance

We are looking for an experienced Senior to support the UK Medical Devices Team to coordinate & support the process for Technical Documentation Reviews & monitor KPI reports and coordinate resultant actions as needed.

To manage the processes related to Technical Documentation (TD) reviews
Assisting with management of complaints
Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required
Raise purchase orders for invoicing clients

Qualifications

The ideal candidate for this role is someone who has practical experience of Medical Device Regulations or Auditing Regulations and has worked to a high level of technical documentation control

You will also have the following:

Proven experience of working in an office environment
High level of computer literacy in using MS Office (e.g. Outlook, Word, Excel, Power point Teams) & databases
Minimum of NVQ 3 in Customer Service and/or Administration
Experience of producing professional written communications

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

Performance related bonus (discretionary and subject to eligibility criteria)
Private medical cover (immediate access)
Competitive pension scheme + Life Assurance
Generous Annual Leave allowance (increasing with service) plus bank holidays
An additional day off for your birthday
Retailer Discounts
Enhanced maternity/paternity and adoption pay
Christmas Vouchers
Health & Wellbeing initiatives
Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.

Skills Required

Practical experience with medical device regulations or auditing regulations
High-level technical documentation control experience
Proven experience working in an office environment
High computer literacy using Microsoft Office applications and databases
Minimum NVQ Level 3 in Customer Service and/or Administration
Experience producing professional written communications

SGS Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.

Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.