Job Responsibilities
- Partner with enterprise and scaling customers to execute on all post-sale functions
- Act as a trusted collaborator with the customer to deliver ideal integration outcomes
- Collaborate internally to manage customer success plans and escalations
- Maintain internal documentation relating to customers and processes
- Create collateral for customer to use at scale
- Keep up to date with product enhancements
- Monitor industry trends and how they impact our customers
Required Skills & Experience
- 5+ years of deep EHR integration and workflow knowledge
- Demonstrated experience with expanding customers and building franchises
- Functional understanding of data formats like HL7v2, XML, X12, APIs
- Understanding of various healthcare workflows
- Ability to proactively identify new solutions, scopes, and processes for customers
- Interest in working with ambiguous and changing responsibilities and initiatives
- Customer Success experience preferred
Software Platform / Tools
- Google Suite
- Jira / Confluence
- Salesforce
- Catalyst
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What We Do
The short of it: Redox makes it easy to transport healthcare data between healthcare organizations and digital health companies. It's simple: you focus on innovation and caring for patients, and we take care of the nitty gritty of data exchange. The long of it: Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Why Work With Us
In order to do revolutionary things, we need a team of strong, diverse, mission-focused people. Whether we’re physically together or in our own little corner of the country, we are all focused on getting outcomes based on experimentation, data-driven decisions, and execution—and having some fun while doing it.
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