About Ditto:
Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
We're looking for a Senior Technical Account Manager to join our Customer Experience team. In this role, you'll serve as a trusted technical partner to our enterprise customers, helping them get the most out of Ditto’s platform. You’ll guide solution design, support implementations, and build strong long-term relationships with developers and executive stakeholders alike. This is a high-impact role where you'll shape not only customer success but also the future of the platform itself.
What You’ll Be Up To…
- Build and maintain executive-level relationships with key stakeholders, serving as the primary technical point of contact for strategic accounts.
- Develop and maintain technical roadmaps for key accounts, ensuring alignment between customer objectives and Ditto's platform capabilities.
- Help customers scale with Ditto by developing new use cases, sharing best practices, and maintaining the customer’s technical roadmaps.
- Proactively identify and address technical and business risks that may impact customer performance or satisfaction, and ensure retention.
- Working alongside our Technical Support team, you’ll help navigate and complex technical issues in both functionality and performance.
- Travel to customer sites to build deeper relationships and provide in-person guidance for implementations and strategic planning.
What Helps You Thrive…
- Prior experience in a customer-facing technical role (TAM, Solutions Architect, Customer Success Engineer)
- Proven track record of managing enterprise accounts focused on increasing adoption and customer satisfaction
- Experience conducting executive briefings, QBRs, and technical workshops
- Extensive experience in a technical, customer-facing role working with enterprise customers.
- Strong proficiency with modern infrastructure, especially Kubernetes and cloud providers (AWS, GCP, or Azure).
- Excellent communication and relationship-building skills, with the ability to influence both developers and executives.
- Passion for helping others succeed with technology and a strong sense of ownership over customer outcomes.
Great-to-Haves…
- Experience with mobile development or edge computing technologies
- Deep expertise in database solutions
Ditto uses a location-based compensation model. This means pay ranges for the same role may vary depending on where you live, based on cost of living and market data.The ranges you see on our job postings represent the full span of target compensation across all markets where we hire. Within that range, actual offers are determined by a candidate’s skills and experience. This ensures we remain competitive with local markets while also maintaining internal consistency and fairness in real spending power across locations.
The Benefits of Building with UsWe offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.
Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.
Apply AnywayAt Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us.
What does matter?
- Grit.
- Curiosity.
- Adaptability.
- And a genuine spark for what we’re building.
So if you’re fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you’ll make an impact here.
We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us.
Equal Opportunity EmployerDitto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.
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Top Skills
What We Do
The Edge Sync Platform magically enabling your apps to sync data with or without an internet connection.
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We’ve always been inspired by the power of innovative apps that bring people together. Developers who dreamed up big ideas have created entirely new industries and enriched the lives of friends, families, customers, and coworkers. Today, the best apps are the ones that help us collaborate on projects, share moments, and communicate effortlessly.
But app developers often face significant challenges creating these seamless, interconnected experiences. Whether wrestling with unpredictable internet connections or building complex and expensive backends, app developers have grappled with many complications that stand in the way of delivering magical experiences to their users. So we built Ditto, a platform for developers to build powerful ways to connect and sync apps with or without an internet connection and even without writing a single line of backend code.
