Senior Technical Account Manager

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

We are seeking an experienced and dynamic Senior Technical Account Manager. The person in this role will be responsible for driving customer success by providing strategic technical guidance, fostering strong relationships with key clients, and ensuring the successful implementation and adoption of CMT’s products and solutions. This role requires a blend of technical expertise, customer-facing skills, and leadership capabilities.

CMT is looking for a collaborative, customer-committed, and creative Senior Technical Account Manager who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Receive objectives and determine how to use resources to meet schedules and goals
• Set performance goals, conduct regular performance reviews, and create development plans to enhance team capabilities
• Work with the existing Customer Success team to foster a collaborative and high-performance culture and build technical acumen
• Serve as a senior technical resource and subject matter expert (SME) for Customer Success Managers (CSMs) and customers
• Act as an advisor to key clients, understanding their business objectives, technical needs, and challenges
• Ensure clients are effectively utilizing CMT’s solutions to achieve their goals, driving high levels of satisfaction and retention
• Identify and address potential issues or opportunities to enhance customer value, specifically the technical stability and expertise CMT delivers to customers
• Develop a deep understanding of CMT’s products, technologies, and solutions
• Provide technical guidance and support to clients, including troubleshooting, problem resolution, and best practices
• Collaborate with Product Management and Engineering teams to relay customer feedback and influence product development
• Oversee the implementation and deployment of CMT’s solutions for new and existing clients
• Ensure projects are delivered on time, within scope, and meet customer expectations
• Coordinate cross-functional teams and resources to achieve project objectives
• Track all releases, monitor adoption, and track version compliance
• Build and maintain strong relationships with key stakeholders, including C-level executives, technical teams, and business leaders
• Conduct regular business reviews with clients to ensure alignment and identify growth opportunities
• Represent CMT at industry events, conferences, and customer meetings
• Analyze customer usage data and performance metrics to identify trends, insights, and areas for improvement
• Prepare and present reports to senior management and clients, highlighting achievements, challenges, and strategic recommendations
• Complete any additional tasks as they arise

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred
• 8+ years of experience in technical account management, customer success, or a related field, with at least 3-5 years in a leadership role
• Proven track record of managing and developing high-performing teams
• Strong technical background with the ability to understand and explain complex solutions.
• Excellent communication, interpersonal, and presentation skills
• Demonstrated ability to build and maintain strong client relationships
• Experience with telematics, mobile technologies, or automotive industries is a plus
• Strong analytical and problem-solving skills
• Ability to travel as needed

Compensation and Benefits:

• Fair and competitive salary based on skills and experience
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
• Unlimited Paid Time Off including vacation, sick days & public holidays
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive wellness, education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we are intensifying our commitment to provide opportunities and career growth to the underrepresented. We are focused on creating an inclusive work environment that encourages a diversity of background and thought to produce the best products and services within our industry.

CMT is an equal opportunity employer and strives to create an inclusive and diverse environment that enriches our employees’ lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge MA. To learn more, visit www.cmtelematics.com and follow us on Twitter @cmtelematics.