Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.• Provide Technical Guidance: Act as an internal technical resource, offering guidance and support to other engineering and support teams across the company.
• Manage Customer Relationships: Serve as the primary technical point of contact for assigned enterprise clients, building long-term relationships and understanding their specific network environments.
• Support Product Lifecycle & Upgrades: Share practical insights from the field with post-production design teams to help update and maintain older systems that are no longer part of the main catalog.
• Meet Service Commitments: Take ownership of meeting internal operational goals as well as customer contractual obligations and SLAs.
• Hands-on Tuning & Maintenance: Handle the configuration, maintenance, and fine-tuning of Imperva Application and Data Security platforms, including writing security and audit rules.
• Troubleshooting & Incident Response: Lead deep-dive troubleshooting, incident response, and root cause analysis (RCA) when complex technical issues arise.
• Proactive System Reviews: Run regular health checks and service reviews. Analyze customer data, support ticket trends, and security alerts to suggest practical ways to improve their security posture.
• Cross-Functional Collaboration: Work closely with customers, partners, and internal teams (like Development, QA, and Security) to resolve issues efficiently. Help train customers on new product features and write clear technical documentation.
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Skills Required
- Experience with Imperva Application and Data Security platforms
- Hands-on configuration, maintenance, and tuning of Imperva systems
- Ability to write security and audit rules
- Experience leading troubleshooting, incident response, and root cause analysis (RCA)
- Customer-facing technical experience managing enterprise client relationships and meeting SLAs
- Perform regular system health checks, analyze support ticket trends, and recommend security posture improvements
- Cross-functional collaboration and ability to create technical documentation and train customers
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
