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Our mission is to change the way developers build software.
The Role
Technical Account Managers ensure the technical success of strategic accounts, facilitating onboarding and addressing customers' technical challenges on the Retool platform.
Summary Generated by Built In
ABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE'RE LOOKING FOR YOU:
Over the past year, our business has been expanding at breakneck speed and we’ve been taking on more, and larger, customers. We’re looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale. If you have strong commercial instincts and enjoy engineering, you’ll love this role!
WHAT YOU'LL DO:
Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.
WHO YOU'LL WORK WITH:
As a TAM, you'll collaborate with a dedicated account team, including account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool.
WHAT YOU'LL DO:
- Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
- Establish regular touchpoints to review customer usage, health, and expansion opportunities.
- Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
- Document customer use cases and success stories for case studies, testimonials, and EBRs.
- Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
- Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
- Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
- Address technical challenges in Retool, either by providing solutions directly or by coordinating with our product engineering teams.
- Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
- Continuously evolve and improve customer engagement by contributing to our body of post-sales processes and resources.
- Contribute to the growth and development of the TAM team by participating in the hiring process.
THE SKILLSET YOU'LL BRING:
- 5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant.
- Ability to navigate and solve open-ended technical challenges in dynamic environments.
- Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
- Experience building applications with SQL, Javascript, and APIs.
- Familiarity with both front-end and back-end development concepts
- Exceptional written and verbal communication skills.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Top Skills
APIs
JavaScript
SQL
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The Company
What We Do
Retool is a development platform for building business software. Users can visually design apps that interface with any database or API, and switch to code to customize how their apps look and work. With Retool, developers ship more apps and move their business forward—all in less time.
Thousands of teams at companies like Amazon, DoorDash, Peloton, and Brex collaborate around custom-built Retool apps to solve internal workflows. We're just getting started and growing quickly—join us!
Why Work With Us
Retools are solution drivers—whether fixing a button misalignment or enabling customers to build with the newest AI technologies, we wear many hats and act like owners. Our small teams work on big problems, pushing hard and moving quickly to create outsized impact. We hold each other accountable and celebrate together when we get it right. Join us!
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