What you will do
- Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
- Logging and keeping detailed records of support cases
- Prioritizing and managing open cases
- Talking clients through a series of actions to help set up systems or resolve issues
- Troubleshooting system and diagnosing and solving CEM hardware or software faults
- Installing and configuring CEM AC2000 software applications & hardware
- Writing technical Troubleshooting guides, user guides & product release notes
- Delivering technical product training on hardware or software applications
What we look for
Essential
- Degree in Computer Science or related subject or relevant industrial work experience.
- Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience
- Understanding of Linux including shell scripts
- Understanding of SQL
- Experience with Networking and troubleshooting servers/client machines
- Experience of Virtual Platforms including Guest OS Installation
- Experience installing and supporting Windows applications
- Self-motivated to manage your own time independently and must be able to work as part of a team.
- Willingness to travel
Desirable
- Experience in a customer-facing technical support environment
- Experience in supporting custom software applications
- Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems
- Proficiency in any other European language
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
