The Role
The Senior Tech Product Manager will lead product strategy and delivery for our customer care platform, collaborating with stakeholders, defining requirements, and ensuring alignment with business goals within an agile framework.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
The Senior Product Manager owns the product strategy, roadmap, and successful delivery of features for Emma’s customer care platform, which leverages the Sprinklr technology stack. This role bridges business strategy, user experience, and technology, ensuring the platform evolves to meet critical business outcomes, enhance customer service efficiency, and drive strategic advantage.
What you'll do:
- Product Strategy & Vision: Define and clearly articulate the long-term vision, strategy, and roadmap for key product areas within the customer care platform.
- Stakeholder Leadership: Serve as the primary product owner, collaborating closely with business leaders, Customer Excellence, and Engineering teams to prioritize features and technical debt.
- Market & User Research: Conduct in-depth analysis of user needs, business requirements, market trends, and competitive landscape to inform product decisions and identify new opportunities.
- Requirements & Specifications: Write detailed Product Requirement Documents (PRDs), user stories, and acceptance criteria.
- Development Lifecycle: Lead the full product lifecycle from ideation through development, launch, and iteration, working within an agile framework.
- Launch & Adoption: Coordinate go-to-market strategies, release communications, and internal training (working with CE Operations teams) to drive successful product adoption.
- Platform Governance: Define and maintain the platform's configuration standards and usage policies, ensuring scalability and consistency across the Sprinklr environment.
- Performance Metrics: Define, track, and analyze key product success metrics to measure impact and inform future prioritization.
- Technical Partnership: Collaborate with the Engineering and Architecture teams to make informed trade-offs between technical complexity, design, and time-to-market.
Who we're looking for:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).
- 5+ years of experience in Product Management, with a minimum of 3+ years focused on B2B SaaS platforms or enterprise software.
- Prior experience with Sprinklr or a similar enterprise CX/CRM platform is highly preferred.
- Experience defining product development for customer care or contact center technologies is a plus.
- Demonstrated ability to develop and execute a compelling product strategy and roadmap.
- Exceptional analytical, problem-solving, and data-driven decision-making skills.
- Proven ability to lead, influence, and communicate effectively across technical, business, and executive stakeholders.
- Deep familiarity with agile methodologies (Scrum/Kanban) and development tools (e.g., Jira, Confluence, Asana).
- Strategic Thinking: Ability to synthesize complex business goals into clear product deliverables.
- Bias for Action: Results-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
- Executive Communication: Outstanding ability to present complex information and product vision to senior leadership.
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- A career development path tailored to your goals, with access to mentorship, training, and resources that will accelerate your professional growth.
- The chance to work on exciting and challenging projects as part of a dedicated, international team.
- A culture of collaboration and innovation, where you’ll have the freedom to implement new ideas, shape processes, and help build the DNA of a maturing company.
- To work and learn from experts in diverse fields and get to know your team members at exciting company events.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
Top Skills
Asana
Confluence
JIRA
Sprinklr
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The Company
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
