Senior Tech, IT

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

The IT Hardware Support Technician provides on-site technical support for the installation, integration, and maintenance of computing devices and related hardware. This role is responsible for configuring and deploying workstations, laptops, mobile devices, and peripherals, ensuring seamless operation and user satisfaction. The technician will perform daily support tasks, troubleshoot hardware/software issues, manage lifecycle upgrades, and assist users with hands-on training and guidance.
 

How you’ll make an impact:

• Manage service requests and incident tickets
• Coordinate with third-party vendors
• Support mobile and tablet devices (including Apple products), and maintain organized network and asset records.
• Occasional Help Desk support and adherence to company safety and compliance protocols.
• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• Perform lifecycle upgrades and projects as directed
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Provide appropriate visibility of costs related to service requests and comply to approval requirements
• Assist the business with tablet and mobile device support to meet operational / business needs
• Other incidental duties
• Manage port connections to provide point of use network availability; Manage assets including physical and electronic identification and control; Assist in answering Help Desk Calls from Users on an as needed basis

What you'll need (Required):

• H.S. Diploma or equivalent
• Minimum of one year of relevant IT support experience

What else we look for (Preferred):

• Associate's Degree or equivalent in or technical degree/certificate in related discipline
• Ability to manage users and PC's using Active Directory
• Familiarity with Apple products and iOS device support
• Proficiency in Microsoft Windows, Office Suite, Active Directory, and VPN tools
• Strong troubleshooting, customer service, and communication skills
• Experience with imaging, deployment, and Help Desk ticketing systems
• Familiarity with CISCO IP Phones, cable management, and mobile device support

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California (CA), the base pay range for this position is $52,000 to $73,000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.