Role Overview
Drive an employee relations strategy built around proactive engagement with teammates and management to create an inclusive, performance-driven culture for a multi-site organization. Receive, investigate, and resolve teammate concerns and issues timely and effectively. Coach and educate leaders on best practices on managing teammate performance.
What you'll do:
- Act as a liaison between employer and employee to help resolve employee relations issues.
- Receive and effectively handle employee concerns and complaints, escalating these complaints to the appropriate level when necessary.
- Provide advice and counsel to managers regarding people practices, policy, and employment laws, building their knowledge and capabilities around leading people.
- Partner with managers on performance & disciplinary document creation/editing, feedback and coaching for managers, conversation prep, and follow-up.
- Manage an Exit data gathering & feedback process including items such as exit surveys, exit interview process, exit tool development, etc.; conducts exit interviews, reports trends back to the business as needed & manages the process on an ongoing basis.
- Lead development of Employee Relations reporting, dashboards, monthly business narratives.
- Identify Employee Relations operational & service gaps to make the employee experience at Avid the best it can be; recommend areas of improvement and solutions as needed. Executes on these solutions.
- Leverage data to drive focus and decision-making.
What we're looking for:
- 5+ years of HR experience with a focus on employee relations
- Experience managing highly confidential information and complex situations with discretion and sensitivity
- Working knowledge of employment law required including those enforced by the NLRB
- Excellent communication and critical thinking skills required
- Possess organizational, analytical, and problem-solving skills to conduct analysis and develop recommendations and solutions to complex employee relations matters
- Ability to partner effectively with individuals and groups of management and teammates to incorporate their ideas, adapt to their needs, and to encourage them to accept actions and decisions to implement AvidXchange best practices
- Skill in facilitating conflict resolution by negotiating and resolving disputes including effective techniques to persuade and influence others
- Strong facilitation and training skills in presenting to small and large groups
Preferred Experience, Qualifications, and Skills
- Bachelor’s degree in Human Resources or related field, or equivalent relevant experience, strongly preferred
- Master’s degree in Human Resources or related field a plus
- PHR/SPHR certification preferred
- Experience with using an HRIS system (Ceridian) a plus
- Formal project management skills and/or PMP certification a plus
- Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange***
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court****
- Tuition Reimbursement up to the federal maximum of $5,250*****
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
What We Do
AvidXchange is the accounts payable automation industry leader for mid-market businesses serving more than 5,550 customers & 400,000 suppliers nationwide.
