The Role
Own end-to-end technical and non-technical recruitment across engineering, AI, product, design, sales, marketing, customer success, and operations. Partner with founders and hiring managers to define roles, build sourcing strategies, design evaluation processes, assess candidates, negotiate offers, and improve hiring funnels. Build proactive talent pipelines, employer branding campaigns, AI-enabled recruiting workflows, scalable hiring processes, and strong pre-boarding experiences in a fast-growing startup.
Summary Generated by Built In
About the Company
About the Role
AI-Native Recruiting
What We're Looking For
Bonus Points
Join the Rocketship 🚀
We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart and Polygon Labs — and backed by Binny Bansal — this isn’t just another start-up.
It’s your front-row seat to the next big shift in ecommerce.
Watch: What is ShopOS (from the founders’ lens - Click here)
We're looking for a Senior Recruiter – Tech & Non-Tech who has been part of a 0→1 or high-growth journey and understands what it takes to build and scale teams with exceptional talent.
You'll own hiring across functions including Engineering, AI, Product, Design, Sales, Marketing, CRM / Customer Success, Operations, and similar business functions.
This is not a coordination-heavy recruiting role.
You'll work closely with Founders and Hiring Managers to define what great looks like, design the hiring process, map talent markets, build high-quality pipelines, assess candidates, and close exceptional people. Your job isn't simply to fill roles. Your job is to help make ShopOS a talent magnet.
What You'll Own- Own end-to-end recruitment across Tech and Non-Tech functions.
- Hire across Engineering, AI, Product, Design, Sales, Marketing, CRM / Customer Success, Operations, and other critical functions.
- Partner with Founders and Hiring Managers to deeply understand business needs and translate them into clear hiring strategies.
- Build hiring processes from 0→1 for new and evolving roles.
- Create and refine Job Descriptions, candidate personas, evaluation rubrics, interview processes, interview panels, assignments, and scorecards.
- Define role ownership, hiring stages, evaluation signals, and decision-making frameworks before sourcing begins.
- Identify and test the best sourcing channels for every role rather than relying on the same channels for every hire.
- Build proactive pipelines through headhunting, competitor mapping, referrals, talent communities, LinkedIn, GitHub, portfolios, niche communities, and creative outbound strategies.
- Conduct high-signal recruiter screens and exploratory conversations that assess depth, motivation, ownership, startup readiness, and career intent.
- Drive the complete candidate journey from first outreach to offer closure and onboarding handover.
- Own candidate engagement, offer conversations, negotiation, objection handling, and closure strategy.
- Partner with Hiring Managers to continuously improve interview quality and hiring signals.
- Identify weak evaluation stages, process delays, candidate drop-offs, and sourcing gaps—and fix them proactively.
- Build and maintain evergreen talent pools for high-priority and recurring roles.
- Maintain accurate, real-time hiring data across the ATS and recruitment dashboards.
- Work closely with the People team to create a high-quality pre-boarding and onboarding experience for every new hire.
Hiring great people starts before a candidate applies.
You'll help build and promote ShopOS as a destination for exceptional talent.
This includes:
- Creating and executing job promotion strategies across relevant channels.
- Partnering with Marketing and internal teams on employer branding and talent campaigns.
- Writing high-conversion job posts, candidate outreach, and hiring narratives.
- Using LinkedIn, founder networks, employee advocacy, referrals, communities, and creative campaigns to increase talent reach.
- Identifying stories from inside ShopOS that make exceptional candidates want to join.
- Building role-specific talent communities and long-term candidate relationships.
- Experimenting with new formats and channels for attracting talent.
The goal is simple: the best people in the market should know ShopOS, understand what we're building, and want to be part of it.
We're an AI company. We expect our recruiting team to operate with the same mindset.
You should be comfortable using AI to research, source, assess, communicate, and close candidates faster and better.
Tools may include:
- ChatGPT
- Claude
- Gemini
- Notion AI
- LinkedIn Recruiter
- Keka or similar ATS platforms
We don't care whether you know every tool on Day One.
We care that you're AI-native, curious, and constantly looking for a better way to recruit.
- 5+ years of end-to-end recruitment experience, ideally in high-growth startups, technology companies, AI companies, or product-led businesses.
- Experience hiring across both Tech and Non-Tech functions.
- Demonstrated hiring experience across functions such as Engineering, Product, Design, Sales, Marketing, CRM / Customer Success, or similar teams.
- Experience being part of a 0→1 journey or rapidly scaling organisation.
- Proven ability to build and scale teams with high-quality talent—not simply close requisitions.
- Strong active sourcing and headhunting capability.
- Ability to independently understand complex roles and build a talent search strategy from scratch.
- Experience designing or improving JDs, rubrics, interview processes, panels, assignments, and evaluation scorecards.
- Strong recruiter screening and candidate assessment skills.
- Ability to identify high-signal candidates beyond keywords, pedigree, and company logos.
- Strong offer negotiation, candidate engagement, and closure skills.
- Experience using recruitment data and funnel metrics to diagnose hiring problems.
- Strong understanding of job promotion, employer branding, and talent attraction.
- Excellent stakeholder management and the confidence to work directly with Founders and senior leaders.
- Comfortable operating with speed, ambiguity, and evolving priorities.
- Strong understanding of recruitment metrics and funnel analytics, with the ability to identify bottlenecks, optimize hiring performance, and improve quality of hire through data-driven decisions.
- Ability to build scalable hiring processes while delivering an exceptional candidate experience—from first outreach to onboarding.
We're looking for someone who doesn't wait for applications but proactively builds talent pipelines and finds exceptional people. You know how to map talent markets, design effective hiring processes, leverage AI to recruit smarter, and distinguish candidates who simply interview well from those who genuinely raise the talent bar. You thrive in fast-moving environments, take ownership of hiring outcomes, and understand that great recruiting isn't about filling roles—it's about building high-performing teams that accelerate the company's growth.
- Experience hiring for GenAI roles.
- Experience hiring in ecommerce, SaaS, AI, or product-led companies.
- Strong network across Engineering, Product, Design, and GTM talent.
- Experience building a recruitment function or hiring playbook from 0→1.
- Experience running employer branding or talent attraction campaigns.
- Experience with recruitment automation and AI-powered sourcing tools.
- Experience building high-quality candidate onboarding or pre-boarding journeys.
- Build and scale high-quality teams across Tech and Non-Tech functions.
- Maintain strong talent pipelines and consistently close high-impact hires.
- Continuously improve hiring processes, candidate experience, and recruitment efficiency.
- Help establish ShopOS as a talent magnet that attracts exceptional people.
- Extreme ownership and bias for action
- Honest, high-velocity communication
- Respect for craft and obsession with users
- Fast, scrappy iteration over perfection
- Low ego, high empathy, radical candor
- Competitive salary and meaningful equity
- Direct mentorship from founders
- Ownership of a core growth and retention function
- Bangalore (HSR Layout) — In-office role (No Remote)
- Bangalore (HSR)— In-office role (No Remote)
- Build the growth engine of a category-defining AI company
- Work directly with experienced founders
- Operate at the intersection of AI, ecommerce, and product-led growth
- Be part of a high-ownership, high-impact journey shaping the future of commerce
Skills Required
- 5+ years of end-to-end recruitment experience
- Experience recruiting for both technical and non-technical functions
- Hiring experience across engineering, product, design, sales, marketing, CRM or customer success, or similar teams
- Experience in a 0-to-1 journey or rapidly scaling organization
- Ability to build and scale teams with high-quality talent
- Strong active sourcing and headhunting skills
- Ability to understand complex roles and create talent search strategies independently
- Experience designing or improving job descriptions, rubrics, interview processes, panels, assignments, and evaluation scorecards
- Strong recruiter screening and candidate assessment skills
- Ability to identify high-signal candidates beyond keywords, pedigree, and company logos
- Strong offer negotiation, candidate engagement, and closure skills
- Experience using recruitment data and funnel metrics to diagnose hiring problems
- Strong understanding of job promotion, employer branding, and talent attraction
- Excellent stakeholder management and confidence working directly with founders and senior leaders
- Comfort operating with speed, ambiguity, and evolving priorities
- Strong recruitment metrics and funnel analytics skills
- Ability to build scalable hiring processes and deliver an exceptional candidate experience
- Experience hiring for GenAI roles
- Experience in ecommerce, SaaS, AI, or product-led companies
- Strong network across engineering, product, design, and go-to-market talent
- Experience building a recruitment function or hiring playbook from 0 to 1
- Experience running employer branding or talent attraction campaigns
- Experience with recruitment automation and AI-powered sourcing tools
- Experience building candidate onboarding or pre-boarding journeys
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The Company
What We Do
ShopOS is an AI-native creative content operating system for modern ecommerce and direct-to-consumer brands. It combines AI agents with human experts to help brands create, manage, market, and sell more effectively. Its platform supports product-display pages, catalogs, social-media content, advertisements, product imagery, videos, copy, and other commerce assets, while enabling intelligent personalization and streamlined brand operations across sales and marketing channels.
