Role Summary
Chewy is in the midst of a significant transformation of its performance and talent management practices. As the company evolves how performance is defined, managed, and assessed, this role plays a critical part in translating enterprise strategy into scalable, sustainable execution.
The Senior Talent Manager is responsible for implementing and continuously improving Chewy's performance management programs, processes, and tools in a fast-paced, evolving environment. This is not a steady-state role. The work evolves quickly, priorities shift, and success requires strong judgment, pace, and a high bar for execution and impact.
Operating as a senior individual contributor, this role works with a high degree of independence and accountability. The Senior Talent Manager partners closely with the Associate Director of Performance Management, business leaders, HRBPs, HR Technology, and cross-functional partners, and is accountable for performance management experiences, guidance, and communications that are clear, practical, and usable for leaders and Team Members. This is a hands-on role, accountable for implementation, execution, governance, adoption, and continuous improvement, with meaningful input into design decisions and accountability for framing options, tradeoffs, and implications to support sound decisions.
Core Responsibilities
Performance Management Program Execution and Continuous Improvement
- Lead execution of Chewy's enterprise performance management system and the processes that support it.
- Translate performance standards, expectations, and frameworks into clear, scalable processes, tools, and experiences for leaders and Team Members.
- Independently manage complex, time-bound performance programs, including roadmaps, timelines, risks, dependencies, and issue resolution.
- Own performance management reporting and insights that tell a clear story of how the system is performing across the enterprise and where iteration is needed to improve execution, experience, and decision quality over time.
Change Management, Communications & Training
- Own change management for performance management initiatives, ensuring new and evolving practices are clearly understood, adopted, and sustained across leaders, Team Members and HRBPs.
- Partner with Internal Communications to deliver clear, consistent, and audience-appropriate communications, timelines, and decision guidance.
- Partner with Talent Development to identify enablement needs and develop scalable training and resources that build leader and Team Member capability.
- Act as a trusted execution partner during high-stakes performance and talent moments, helping partners navigate ambiguity, apply standards consistently, and move decisions forward.
Technology Enablement
- Own execution of performance management technology that supports effective performance management processes across the organization.
- Translate strategic requirements into clear functional and configuration needs in partnership with HR Technology.
- Identify where tools create friction or unintended behaviors for leaders or Team Members and recommend scalable solutions through configuration or process changes.
Qualifications
- 8+ years of experience in talent management, performance management, HR program management, or related enterprise roles.
- Demonstrated ability to operate independently as a senior individual contributor in a fast-paced, evolving environment.
- Proven experience leading complex, cross-functional programs involving change management and enterprise partners.
- Ability to translate strategy into executable programs, tools, communications, and training for multiple audiences.
- Experience working with HR technology platforms (e.g., Workday) and enterprise reporting.
- Exceptional written and verbal communication skills.
- Preferred:
- Master's degree in Industrial-Organizational Psychology, Human Resources, Organizational Development, or a related field
- Experience using written narratives such as white papers or memos to communicate recommendations and support decisions
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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