Senior Talent Acquisition Partner

Job Description

As a Senior Technical Recruiter at Zendesk, you'll have the outstanding opportunity to craft the future of our engineering and IT teams. You'll be at the forefront of our mission to deliver world-class customer experiences through innovative and flawless technical talent acquisition. Your role will be vital in encouraging an inclusive and collaborative environment, strictly aligned with our company's ambitious goals.

What you will be doing every day:

• Talent Acquisition Strategy: Develop and implement effective recruiting strategies to attract and hire top technical talent across various fields, including software development, data science, cybersecurity, and IT infrastructure.

• Sourcing Candidates: Apply a variety of sourcing techniques, including job boards, social media, networking, and direct outreach, to identify and engage potential candidates.

• Screening and Interviewing: Perform detailed screening and interviews to assess candidates' technical skills, cultural fit, and overall suitability for the organization.

• Collaborative Support: Work closely with hiring managers to comprehend their unique requirements and offer mentorship on industry trends, candidate availability, and market insights.

• Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, from initial contact through onboarding.

• Metrics and Reporting: Monitor and analyze recruitment metrics to measure the efficiency of hiring strategies and offer data-driven suggestions for improvements.

• Employer Branding: Promote Zendesk as an employer of choice in the tech community, participating in job fairs, networking events, and online forums.

• Mentorship: Offer guidance and mentorship to junior recruiters, sharing standard methodologies and encouraging a collaborative team environment.

Who are we looking for:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of experience in technical recruiting, preferably in the IT or engineering sectors.

• Strong understanding of technical roles and the skills required for various positions within the tech industry.

• Proven track record of successfully filling challenging technical positions.

• Excellent communication and interpersonal skills, with the ability to build relationships with candidates and hiring managers.

• Proficiency in using applicant tracking systems (ATS) and other recruitment tools.

• Strong analytical skills and the ability to bring to bear data to drive decision-making.

• Ability to work in a fast-paced environment and effectively prioritize multiple tasks.

Benefits:

• Competitive salary and performance-based bonuses.

• Health insurance and wellness programs.

• Opportunities for professional development and career advancement.

• Home Wifi, phone allowance and home office set up allowance.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.