Worker Sub-Type:
RegularJob Description:
Job Summary:
The role of the Systems Software Developer is to deliver professional integration services and solutions for all QNX products. In this role you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues. The Systems Software Developer acts as a consultative partner providing expertise, analysis and advice to external customers. The Systems Software Developer will develop and maintain strong working relationships with various internal stakeholders, in order to resolve issues that positively impact the customers experience.
Key Accountabilities:
Conducts varied trouble shooting and customer service work related to all QNX products (Networking, USB, Kernel, Multimedia, Graphics, IDE, tools, etc…). Documents, supports and resolves consumer inquiries pertaining to QNX products and escalates to the appropriate parties when required. Collaborates with peers to proactively, and reactively resolve technical issue and demonstrates innovative thinking.
Education and Experience
- Post-secondary certificate or diploma in Computer Science, Mathematics, Engineering, or another related field;
- 3-5+ years customer service experience in related environment;
- An equivalent combination of education and/or experience may be considered;
Technical Requirements
- Proven software development experience with the C programming language.
- Must have excellent interpersonal and customer service skills;
- Must have excellent written and verbal communication skills;
- Knowledge of shell scripting languages, GCC and GDB is considered an asset;
- Familiarity with source versioning, problem reporting and constant integration systems (SVN, Git, JIRA, Jenkins);
- Experience working on large projects with high levels of integration would be an asset;
- Excellent problem solving and analytical thinking/innovation, including the ability to identify and analyze technical problems;
- Working knowledge of the QNX operating system and embedded software development principles;
- Exceptional time management and multi-tasking skills;
- Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;
- Hands on experience with embedded systems is an asset;
- Enthusiasm and a desire to learn about new technologies;
Scheduled Weekly Hours:
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What We Do
BlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including 195M+ cars on the road today. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety and data privacy solutions, and is a leader in the areas of endpoint security, endpoint management, encryption, and embedded systems. BlackBerry’s vision is clear - to secure a connected future you can trust.
