We design, operate, and continually improve a high-availability Remote Desktop Services (RDS) platform supporting mission-critical applications across the enterprise. Our team owns the full stack-Windows Server, RDS roles, identity & security, automation, monitoring, and service reliability. As an RDS Engineer, you will build and support enterprise-grade RDS environments-publishing applications, tuning performance, hardening security, and driving automation for scale and reliability. You'll collaborate with app owners, security, networking, and service desk to deliver a secure, fast, and resilient virtual app experience for our users.
In this role, you will:
As an RDS Engineer, you will build and support enterprise-grade RDS environments-publishing applications, tuning performance, hardening security, and driving automation for scale and reliability. You'll collaborate with security, networking, and application teams to deliver a secure, fast, and resilient virtual app experience for our users
- RDS Platform Ownership: Deploy, configure, and administer RDS Connection Broker, Gateway, Session Host, Web Access, and Licensing roles across multi-site environments.
- App Publishing & Lifecycle: Package, publish, and maintain 50-100+ applications, ensuring proper dependencies, app compatibility, versioning, and change control.
- Profiles & User Experience: Implement and optimize FSLogix profile containers; tune GPOs, logon/logoff performance, printer/redirection policies, and session resiliency.
- Windows Server & Storage: Administer Windows Server (2022), DFS namespaces/replication, storage IOPS analysis, and capacity planning.
- Networking & Performance: Tune RDP protocol, configure/load-balance RDS gateways, and optimize for WAN/latency conditions; troubleshoot CPU/RAM, IOPS, GDI, and handle count issues.
- Identity & Security: Integrate with Active Directory / Entra ID, MFA, and certificates/PKI; apply OS hardening, patching, and vulnerability remediation in accordance with policy.
- Monitoring & Incident Response: Build dashboards/alerts; analyze Event Viewer, PerfMon, and Splunk telemetry; lead incident response, root-cause analysis (RCA), and corrective actions.
- Automation & Scripting: Develop PowerShell modules and scripts for provisioning, configuration drift detection, reporting, and operational tasks (e.g., image updates, app rollouts).
- Service Reliability: Design and maintain HA/DR for brokers, gateways, and dependent infrastructure; validate backups/restore and conduct failover testing.
- Documentation & Runbooks: Create and maintain runbooks, SOPs, diagrams, and as-built documentation; contribute to knowledge articles for Service Desk.
- Compliance & Audit: Ensure standards, baselines, and controls are met (security benchmarks, access reviews, change management).
- Collaboration: Partner with Networking, Security, EUC, and Application teams; provide Tier 3 escalation support and mentor junior engineers
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience with windows server operating systems
- Hands-on expertise with RDS roles including Connection Broker, Gateway, Session Host, Web Access, and Licensing.
- Experience publishing and managing applications in enterprise environments.
- Strong ability to diagnose performance issues related to CPU, RAM, IOPS, GDI objects, and handle counts.
- Proficient with Event Viewer, Performance Monitor, and log analytics tools such as Splunk.
- Capable of leading troubleshooting, root-cause analysis, and remediation.
- PowerShell scripting experience for automation, reporting, and operational efficiency.
Desired Qualifications:
- - Advanced scripting (PowerShell).
- - AVD hybrid knowledge.
- Risk monitoring.
- Observability tools (Sentinel, Grafana, Log Analytics). - Proficiency with FSLogix profiles, GPO optimization, DFS, and advanced Windows Server administration.
- Skilled in RDP protocol tuning, load balancing, and WAN performance optimization.
- Experience with Active Directory, Entra ID, MFA, certificate management, and OS hardening best practices.
- Experience designing and supporting HA/DR configurations for RDS brokers, gateways, and dependent services.
- Ability to create and maintain runbooks, operational procedures, and backup/restore processes.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
