Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s Degree or equivalent experience in any software engineering discipline.
• 4+ years’ experience in production support & SRE implementation in a large scale environments (preferably in banking domain).
• Proficiency in shell scripting, ansible and one programming language such as python or JavaScript.
• Hands on experience in OpenShift Container Platform (OCP) based application support
• Hands on experience in web & middleware platform (apache, tomcat, PCF etc) in Linux/windows environments.
• Hands on experience with monitoring/log analysis/dashboard tools such as Appdynamics, splunk etc.
• Good knowledge in DevOps tools - GitHub, Jenkins, UCD, Harness etc.
• Knowledge in Database and network environments.
• Good knowledge in Agile and ITIL framework.
• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems.
• Demonstrate strong written, oral communication skills and documentation skills and able to work independently.
• Self-learner, understand technology environment and deliver faster.

Job Expectations: -

• Drive innovation in digital technology & Innovation application portfolios, increase efficiency through automation, SRE and Agile with an emphasis on enhancing end user experience.
• Leading Team on all technical issues related to APP and WEB tier.
• Expert in Middleware Administration (Tomcat, Apache, IIS) and Strong working Experience in production support of middleware applications
• Drive automation of manual repetitive operational tasks and Engineer solutions to automate production game plans.
• Perform trend analysis of repetitive production issues and engage relevant operation/development teams to address the failure patterns and incidents.
• Drive adoption of self-healing and resiliency patterns.
• Enhance the end-to-end application or system observability by enhancing the alarm setup or developing new dashboards using the monitoring/log analysis/analytic tools such as Splunk, AppDynamics etc.
• Closely work with enterprise SRE team and perform SRE maturity assessment for applications in scope, baseline current state metrics, establish SLI/SLOs, Error budget, Service Levels, monitoring, alerting and recovery objectives and perform periodic resiliency testing for all applications in scope.
• Reduce toil by fine tuning existing monitoring/alarming setup or by developing tools to automate the routine tasks using ansible, shell scripting etc.
• Develop a solution for self-healing of alarms thus aiding in production Incident reduction.
• Enhance or fix the bugs in the existing patching & production release install scripts for improving the success ratio and own/participate in the root cause analysis using 5-Why approach.
• Recommend infra level solutions by proactively analyzing low level errors in application logs which are undetected to enhance the customer experience.
• Direct large-scale projects and application implementations from proof of concept through testing and installation.
• Troubleshoot high severity issues in real time, improve system availability & reliability by facilitating blameless postmortems to prevent problem recurrence.
• Apply analytics on historical monitoring or incident data for predicting issues and take proactive actions.
• Statistical gathering and analysis to assist architecture engineering and development teams in capacity planning requirements to support projected transaction volumes, response times and system availability targets.
• Collaboration with enterprise partners on issues and initiatives that impact the infrastructure.
• Add value to team delivery and work with team to complete tasks with high quality and actively learn new skills/technologies.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.