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The Role
Lead systems operations and incident response for banking infrastructure. Monitor enterprise tools, run Major Incident bridges, reduce MTTR, collaborate with vendors and global teams, drive process improvements, manage team capacity, and ensure system availability across network, storage, OS, DB, mainframes and applications in a 24/7 command center.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Senior lead systems operations
In this role, you will:
3 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Senior lead systems operations
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Monitor any issues reported via TMIM Joint Technology Command Center (phone lines and chats via MIM Central/Teams). Engage support teams for Major Incident via everbridge paging
- Monitor the TMIM Command Center screens and tools (Down detector, Grafana, Service Now etc.), escalate as necessary in timely manner. Facilitating bridge lines to assist in the resolution of issues including but not limited to software, connectivity, vendor and hardware technology issues that affect various business channels and customers
- Provide leadership coverage being an SME possessing Technical expertise driving the Major Incident bridge to ensure holistic support, proactive monitoring and overall health of Banking Infrastructure and application-based Services including IT applications, tools, infrastructure (hardware, data and software), security information access, system performance and data integrity
- Utilizes appropriate IT tools to resolve issues with global, complex technical, business and mission critical environments
- Recognizes recurring problems and proactively work with cross-functional teams to recommend solutions and process improvements
- Collaborate with other Infrastructure, application teams and business units to lead, monitor and resolve system outages ensuring availability management of Network, Storage, OS, DB, Cyber Security, Mainframes, job schedules, Banking applications etc...
- Business Process Knowledge such as Digital Banking, Community Banking, Wholesale Banking, Wealth Advisors, Trading or Consumer Lending
- Working Knowledge of Netcool, Big Panda, SNOW, MS teams, Cloud services & Splunk
- Lead the technical bridge to reduce MTTR, enable team members to oversee processes to ensure timely completion, quality and compliance in Technology Major Incident Management (TMIM) competency
- Flexible to work 24*7 and on-call basis based on business demands, working in a fast paced, high-energy environment that requires constant attention and decision making when major incidents occur collaborating with
global teams - Identify opportunities for process improvement in Major incidents and proactive problem management.
- Manage the costs, demand, and resource capacity for the team resources, leveraging external resources as needed.
- Make decisions collaborating with the TMIM team and resolve issues related to technology operations and application deliverables.
- Being part of an on call for escalation, for engagement on P1/P2/P3 major incidents impacting business
- Collaborate with global team and consult with peers, colleagues and managers.
- Actively monitor several critical technology monitoring screens at the Command Center locations
- Proactively handle any incoming issues reported and drive seamlessly within agreed SLA's.
- Demonstrated experience in facilitating virtual, enterprise-level meetings for production events.
- Proficient level experience with incident management, problem management, and change management.
- Demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
- General knowledge of application and infrastructure domains, including Web, Application, Database, and Server technologies. Mentor and guide talent development.
- Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams.
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems and Operations functional area.
- Make decisions on technical changes and enhancements.
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.
- 4 + years' experience of technology experience
- 4+ years' experience of technology delivery and relationship management experience with small and large business units in a large corporate environment
- 4+ years' experience of complex issue resolution experience
- Experience in Systems Engineering and operations.
- Result oriented with excellent skills and conscious of responsibility.
- Ability to retain solution focus under pressure.
- Multi-tasking capability handling all the tasks in the scope of work.
- Time Management & Workload Prioritization and escalate issues as appropriate.
- Practical Decision Making
- Advanced Problem Resolution
- Good Interpersonal & Communication skills (Verbal, email, MS Teams and skype)
- General understanding of bridge etiquette & WebEx
- Customer Centric Focus
- Sense of urgency to handle the issue reported and drive it until closure.
- Ability to influence across all organizational levels, particularly senior management Knowledge/Skills/Ability Excellent verbal, written, and interpersonal communication skills.
- Experience in facilitating meetings / MIM Bridge leading to resolution.
- Knowledge and understanding of technology production support in a highly critical environment.
- Knowledge and understanding of technology infrastructure data center, network, storage, and compute domains.
- Knowledge/Skills/Ability to exercise independent judgment and creative problem-solving techniques, daily/weekly/monthly reporting and shift schedules.
- Knowledge/Skills/Ability to execute in a fast paced, high demand, environment while balancing multiple priorities collaborating with the leadership and TMIM team.
- Knowledge/Skills/Ability Strong analytical skills with high attention to detail and accuracy
- Work location based on the business needs and willing to work from office in the base location.
- Willingness to learn and upskill to meet the business needs (infrastructure and applications)
- Act as an excellent team player.
- Flexible to work 24*7 rotational shifts, willing to work beyond the shift hours / off days to meet business needs as appropriate.
- Adherence to Timely login and logout being part of the Command Center
- Ability to be available at desk throughout the scheduled shift hours and ensure to follow break management coordinating with leads globally.
- Self-learning, development and Knowledge sharing
- Adhere to HR policies, shift availability, team meeting and daily cadence.
- Focus and lead the process improvements in the scope of command center, monitoring and technical teams.
- Willingness to learn regularly in the dynamic changing environment.
- Adhere to the defined KPI's (SLA/SLO) and performance goals to ensure the performance is at par to meet the individual / team metrics.
- Timely notifications to teams, leadership / executives with quality updates of the incidents adhering to the SLA's.
3 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 4+ years of Systems Engineering or Technology Architecture experience
- Proficient experience with incident management, problem management, and change management
- Working knowledge of monitoring and incident tools (Netcool, BigPanda, ServiceNow, Splunk, Grafana, Down Detector)
- Experience facilitating Major Incident bridges and enterprise-level production events
- Knowledge of infrastructure domains: Network, Storage, OS, Databases, Mainframes, job scheduling and security
- Ability to work 24x7 rotational shifts and be on-call based on business demands
- Strong verbal and written communication skills, ability to influence senior management and lead teams
- Experience with cloud services and vendor coordination for problem resolution
- Experience in monitoring command center operations, proactive monitoring, and SLA/SLO adherence
- 4+ years technology delivery and relationship management experience (preferred/desired in posting)
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
