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The Role
Develop and execute infrastructure capacity governance strategies, monitoring, reporting, controls, forecasting, and optimization. Administer capacity portals, onboard engineering teams, analyze infrastructure performance, define server metrics, and communicate insights to stakeholders and executives. Support compliance, risk management, process improvement, automation, and issue resolution across IT service delivery functions. The role requires collaboration across global teams and leadership within capacity management.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer - Infrastructure Capacity...
In this role, you will:
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$41.83 - $74.04
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
9 Sep 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Senior Systems Operations Engineer - Infrastructure Capacity...
In this role, you will:
- Develop and execute comprehensive capacity governance strategies aligned with business objectives and Wells Fargo Technology service delivery goals.
- Implement and optimize capacity monitoring tools and technologies
- Execute Suite of Controls within Capacity Governance: OMARS and Capacity Reporting and perform BAU Control Activities
- Save in restricted repository Control Output: including reports, communications, escalations, etc.,
- Administer the Capacity Portal and ensure the monthly submission of OMARS as well as Capacity Utilization Metrics
- Support Capacity Governance Team Lead in capacity onboarding activities as well engagement of Product Engineering Teams for onboarding into Capacity Governance
- Collaborate with cross-functional teams across various geographies to align capacity initiatives with business requirements and technical capabilities
- Define and maintain component-level server metrics for capacity management reporting and analysis. Identify opportunities to improve reporting infrastructure
- Communicate technical concepts and capacity governance insights effectively to executive leadership, stakeholders and technical teams
- Monitor and analyze infrastructure performance metrics to identify trends, anomalies and areas for improvement
- Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
- Provide compliance risk and regulatory subject matter expertise for a defined set of moderate risk compliance program elements
- Recommend opportunities for process improvement and risk control development
- Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
- Foster a culture of knowledge sharing, continuous learning and innovation within the capacity management team and across the organization.
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Risk Management or Business Controls experience
- 4+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting.
- 4+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
- 4+ years of technical knowledge and experience with IT Operating Systems, Storage Devices, Databases and Network
- 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Google logging, Elasticsearch, Splunk, Github, Big Panda and Service Now
- Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences
- 4+ years of experience in process automation, data engineering, Software engineering, and building automation pipelines
- Recent and demonstrated ability to influence management on technical or business solutions
- Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
- Experience in facilitating analysis of current systems and problem identification and resolution
- Experience with configuring and supporting application capacity and performance modeling for server/serverless assets and network devices in advanced capacity governance and observability tools
- Understanding of Agile practices and ability to work with Agile teams to define and track user stories
- Proven ability to understand and communicate effectively about technical, complex compliance standards and policies
- Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization
- Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure.
- Ability to work on-site at approved location / hybrid
- Relocation assistance is not available for this position
- This Position is not eligible for Visa sponsorship.
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$41.83 - $74.04
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
9 Sep 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 4+ years of Systems Engineering, Technology Architecture, or equivalent experience through work, training, military experience, or education
- 2+ years of Risk Management or Business Controls experience
- 4+ years of IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, or Capacity Reporting experience
- 4+ years of IT Service Delivery Interface experience, including system monitoring, incident, problem, change, release, configuration, service level, and availability management
- 4+ years of technical knowledge and experience with operating systems, storage devices, databases, and networks
- 2+ years of experience with enterprise monitoring and visualization tools including Prometheus/Grafana, AppDynamics, Google Logging, Elasticsearch, Splunk, GitHub, BigPanda, and ServiceNow
- Excellent verbal, written, and interpersonal communication skills
- 4+ years of experience in process automation, data engineering, software engineering, and building automation pipelines
- Ability to influence management on technical or business solutions
- Experience partnering with developers and architects to build solutions and resolve system and business problems
- Experience analyzing current systems and identifying and resolving problems
- Experience configuring and supporting application capacity and performance modeling for server, serverless, and network assets
- Understanding of Agile practices and ability to define and track user stories with Agile teams
- Ability to communicate technical compliance standards and policies effectively
- Ability to work independently and collaboratively with stakeholders at all organizational levels
- Strong experience deploying automation at scale in cloud environments such as GCP or Azure
- Ability to work onsite at an approved location or in a hybrid arrangement
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
