At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

The Sr. Systems Operations Analyst is responsible for maintaining and supporting the production work flow, ensuring that all problems and issues are handled efficiently while following all prescribed standards and procedures. The individual must interface with users, vendors and all Systems staff on critical projects and assignments and represent the department in all aspects of the assigned project or issue.

Principle Responsibilities include:

Maintenance

• Maintain nightly turnover and all defined incident logs and databases as defined by management.
• Maintain and develop operational documentation, procedures and standards.
• Support and maintain on-time delivery of user and client deliverables.
• Maintain change processes for operation review and approval.
• Develop and maintain operational procedures and documentation.

System and Software Support

• Support automation processes and software; recommend use of any automation tools for notifications and operational processes.
• Support TLMS software and all tape management issues.
• Support BBH Disaster Recovery process and procedures.
• Support the use of Splunk

Technical

• Provide 24x7 technical support.
• Perform monitoring responsibilities of all operational alerts.
• Meet all service level objectives associated with production alerts/failures
• Perform scheduling for both mainframe and distributed platforms
• Conduct 1st and 2nd level problem determination, resolution and documentation.
• Evaluate and test software in support of system upgrades or processing adjustments.
• Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
• Interface with all hardware, software and service vendors.

Planning/Organization

• Review and evaluate all Operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Review production turnover documentation to ensure proper requirements and schedules are met.
• Identify and document incidents and problems (all platforms) presented to the team.
• Ensure employees have the tools they need to do their work.

Candidate Qualifications include:

• 8+ years data processing experience and/or equivalent work experience.
• Ability to use standard desktop tools effectively, including Microsoft Office and Lotus Notes.
• Working knowledge of with the following software: AutoSys, CA-Scheduler, CA-7, Familiarity with AutoOps, Mobius, ServiceNow, NDM, MVS, JES2 and JCL.
• Analytical and problem solving skills.
• Ability to work in a team environment.
• Written and oral communication skills.
• Client service and interpersonal skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.