Senior Systems Integrator

Role Summary

This role helps protect people and businesses from fraud by enabling customers to successfully deploy IDV solutions. The work is important, complex, and often high-pressure. Successful candidates must be able to balance customer urgency with sustainable delivery practices, communicate clearly through appropriate channels, and maintain healthy professional boundaries around availability and work-life balance. This role is not ideal for someone seeking low-conflict work; it is best suited for someone who can stay composed under pressure, remain customer-focused without being endlessly available, and hold the line respectfully when urgency, scope, or communication expectations need to be managed.

The Senior Systems Integrator is an individual contributor responsible for delivering complex customer integrations and serving as a knowledgeable technical resource within the team. This role demonstrates sound judgment in selecting methods and techniques to obtain successful outcomes, works cross-functionally on integration projects with multiple deliverables, and partners with customers and internal teams to resolve implementation challenges. The Senior Systems Integrator operates with general guidance on new assignments and complex milestones while continuing to build depth in IDV and related technical integration practices.

Key Responsibilities

Customer-Facing Responsibilities

• Work with commercial and enterprise customers to integrate IDV solutions while maintaining clear expectations around scope, timelines, and implementation dependencies.

• Develop integration plans for customer engagements with defined business, operational, and communication requirements.

• Identify and document technical work required to support customer integrations.

• Partner cross-functionally to deliver complex integration projects with multiple deliverables, aligned ownership, and appropriate escalation paths.

• Coordinate with delivery, customer, product, and support teams to keep implementations moving forward through clear, appropriate communication channels.

• Raise customer-impacting release or implementation concerns and help coordinate follow-up through the appropriate internal teams and channels.

• Exercise good judgment in selecting methods and techniques for obtaining integration outcomes, balancing customer urgency with sustainable delivery practices, even under pressure.

• Consult with peers and managers when making broad-scope decisions that may create customer, delivery, or departmental risk

Team-Facing Responsibilities

• Serve as a knowledgeable resource for IDV integrations and know which internal resources, escalation paths, and communication channels to engage for assistance.

• Contribute to improvements in integration approaches, documentation, team technical practices, and sustainable ways of working.

• Provide input to team discussions and share practical recommendations based on customer implementation experience, including ways to manage urgency and expectations constructively.

• Challenge the status quo constructively and support adoption of practices that improve delivery consistency, accountability, and team sustainability.

• Share knowledge with peers and support teammates on complex implementation questions, including when and how to route issues through appropriate channels.

• Help expand the team’s knowledge base by documenting lessons learned and repeatable integration practices.

• Collaborate across the business to resolve implementation issues, improve customer outcomes, and support clear ownership of next steps.

Qualifications / Experience

• 1+ years experience with the Entrust IDV product

• Undergraduate degree preferred.

• Typically 7+ years of professional experience.

• 5 years of experience with SaaS products, including experience working with APIs and SDKs.

• Strong technical integration experience and ability to support customer solutioning.

• Ability to work through complex integration issues with appropriate guidance and escalation on broad-scope decisions.

Success Profile

The ideal candidate is an experienced systems integrator who combines strong technical judgment, customer focus, and practical collaboration. They are comfortable working through complex implementations, knowing when to engage the right internal resources, and contributing to team practices that improve delivery quality and consistency.

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

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