Senior Systems Engineer

Senior Systems Engineer – L3 

About Ensono

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

Job Summary

The L3 Backup & Recovery Engineer is a senior technical resource responsible for the design, implementation, optimization, and support of enterprise backup and recovery platforms, with primary focus on Cohesity DataProtect and IBM Tivoli Storage Manager (IBM Spectrum Protect). This role provides expert‑level troubleshooting, leads incident resolution, supports DR readiness, and acts as a technical escalation point for L1/L2 teams and client environments.

Job Responsibilities

Technical Operations & Support

• Serve as L3 escalation for complex backup, restore, replication, and DR issues across Cohesity DataProtect and Tivoli Storage Manager environments
• Perform advanced root cause analysis for backup failures, performance issues, data corruption, and recovery incidents
• Lead and execute critical restores (file, VM, database, application‑level, and full system recovery)
• Support 24x7 shifts (including weekends and holidays) with rotations and major incident bridges as required

Platform Engineering & Administration

• Maintain enterprise backup architectures using Cohesity DataProtect and Tivoli Storage Manager
• Configure and manage:
• Backup policies, schedules, and SLAs
• Retention, replication, and archival strategies (on‑prem and cloud targets)
• Encryption, immutability, and ransomware protection features
• Perform capacity planning, performance tuning, and storage optimization
• Lead platform upgrades, migrations, and version lifecycle management

Disaster Recovery & Compliance

• Participate in and lead DR tests, audits, and recovery simulations
• Ensure compliance with RPO/RTO, security, and regulatory requirements
• Support data protection strategies for hybrid, cloud, and virtualized environments

Automation & Continuous Improvement

• Automate backup operations and reporting using scripts and native tooling where applicable
• Identify opportunities to standardize, optimize, and reduce operational risk
• Mentor and provide technical guidance to L1/L2 engineers

Client & Stakeholder Engagement

• Act as a technical advisor to clients and internal teams
• Participate in root‑cause reviews and technical design discussions
• Create and maintain technical documentation, SOPs, and knowledge articles

Required Technical Skills

Core Technologies

• Cohesity DataProtect (advanced administration, troubleshooting, restores, replication)
• IBM Tivoli Storage Manager (IBM Spectrum Protect)
• Enterprise backup concepts: incremental/full, deduplication, replication
• ServiceNow for ITSM

Infrastructure Platforms

• Virtualization: VMware and Hyper‑V
• Operating Systems: Windows Server, Linux (RHEL, SUSE, AIX preferred)
• Databases & applications: SQL Server, Oracle, file systems (preferred)

• Object storage (S3‑compatible, Azure Blob – preferred)

Experience & Qualifications

• 7–10+ years in enterprise backup or data protection roles
• Strong experience administering Cohesity Data Protect and Tivoli Storage Manager / IBM Spectrum Protect
• Experience in managed services or large enterprise environments preferred
• Relevant certifications (preferred but not required):
• Cohesity certification
• IBM Spectrum Protect certification

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to lead during high‑severity incidents
• Clear written and verbal communication
• Comfortable working in client‑facing and globally distributed teams

Shift Timing-1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.