About our Team:
Our global team supports the production infrastructure which underpins a range of the company’s products and services. These services form the core platform and user experience for our customers. We have a stable, well-established product that we continuously maintain and improve. Our team values trust, respect, collaboration, agility, and quality.
About the Role:
The Systems Engineering Lead is responsible for guiding a dedicated team of Systems Engineers. The incumbent will contribute to designing optimal system configurations, planning hardware installations and upgrades within complex systems and applications. This role provides strategic direction on project planning, scheduling, methodologies, and activities aligned with capacity and budget considerations. The position also involves ensuring rapid incident response, problem escalation, and effective troubleshooting using multiple system management and problem management tools. Additionally, the Lead will mentor team members, provide technical expertise, and foster best practices.
Responsibilities:
Collaborate with technical teams, stakeholders, vendors, and cross-functional groups to develop, coordinate, and deliver high-quality solutions while effectively communicating and escalating issues as needed.
Write, review, and maintain documentation for platform management, improvements, and support.
Implement and promote infrastructure management and deployment best practices, including code reviews, solution vetting, and adherence to various development methodologies (Agile, Waterfall, etc.).
Manage workload and projects independently to meet deadlines, resolve complex technical challenges with innovative approaches, and proactively identify opportunities for process and system improvements.
Keep abreast of emerging technologies and industry trends.
Oversee change management and incident response activities, including performing root-cause analysis investigations and bug fixes as required.
Mentor team members by providing coaching and training
Requirements:
Strong knowledge of cloud services (e.g., AWS: EC2, S3, RDS, Lambda; Azure: VMs, Storage, Functions), networking concepts, and security best practices.
Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM/BICEP).
Proficiency with containerization and orchestration tools (e.g., Docker, Kubernetes/EKS).
Skilled in scripting languages such as Python, Bash, TypeScript, and PowerShell.
Familiarity with DevOps & Site Reliability Engineering (SRE) principles, practices, and tools.
Hands-on experience with monitoring and logging solutions (e.g., New Relic, Coralogix, AWS CloudWatch, Azure Monitor).
Strong problem-solving, stakeholder management, written, and verbal communication skills.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.
Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.
Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
