Who We Are:
ICE Consulting is a leading Managed IT Services company focused on delivering comprehensive solutions to small and medium-sized enterprises. Since our inception, we have been dedicated to providing exceptional managed services in the areas of IT infrastructure, security, and cloud services. We pride ourselves on our commitment to innovation and client satisfaction.
Who You Are:
You are an experienced Senior Systems Engineer with a passion for technology and a knack for solving complex problems. Your expertise in systems engineering allows you to manage and optimize systems’ performance while ensuring reliability and security. You thrive in a collaborative environment and are skilled at communicating with clients to understand their needs and deliver tailored solutions.
Job Overview:
As a Senior Systems Engineer, you will play a crucial role in the design, implementation, and management of IT systems for our clients. You will work closely with cross-functional teams to ensure that client solutions are integrated effectively. This position can be based either remotely or in our Milpitas office, depending on your preference. Your responsibilities include:
- Deploying and maintaining on-premises and cloud-based systems
- Managing system integrations and workflows
- Monitoring system performance and performing troubleshooting as needed
- Providing technical support to clients and managing client relationships
Requirements
- 7+ years of experience in systems engineering or administration in an MSP environment
- In-depth knowledge of Active Directory, DNS, and networking protocols
- Proficiency in cloud technologies, specifically AWS and Microsoft Azure
- Experience managing VMware environments and enterprise storage solutions
- Strong understanding of backup and recovery solutions, particularly Veeam
- Familiarity with Office 365 and G Suite administration
- Experience with server operating systems (Windows and Linux)
- Strong analytical skills and problem-solving abilities
- Excellent communication skills with a customer-focused approach
- Able to work independently and manage multiple projects simultaneously
Top Skills
What We Do
ICE is a leading managed IT solution provider specializing in full-range, vendor-independent managed IT services to small and mid enterprises for over 24 years. 97% CSAT (Client Satisfaction Score) with over 5,000.00 client reviews, customer service is front and center at ICE. Our objective is to be Trusted IT Partner for our clients. We specialize in Cybersecurity and provide 24x7x365 security detection and response services. We are also SOC 2 compliant.
