Are you looking for a tight, family friendly MSP that believes every organization deserves the very best? Think Technologies Group is seeking a highly motivated and experienced Senior Systems Engineer to join the Managed Services team. In this role, you will play a critical part in ensuring the stability, security, and optimization of our clients' IT infrastructure. You will serve as an escalation point for our service desk, providing expert technical support and resolving complex issues that require advanced troubleshooting skills. This is an hybrid opportunity located in West Palm Beach, Florida.
We’ll Provide:
- Robust benefits package including dental, vision, and 401k
- Salary range of $85,000-$100,000 based on experience
- Vacation and Sick Time
- Cell Phone Reimbursement
- Opportunities for continued growth
- Strong core values to uphold company standards
What You’ll Do:
- Ability to travel to client sites in Martin, Palm Beach, and Broward Counties with reliable transportation and a valid driver’s license.
- Provide advanced technical support and troubleshooting for diverse client environments
- Act as an escalation point for the service desk, resolving complex issues and mentoring junior engineers
- Proactively monitor client systems to ensure optimal performance and security
- Design, implement, and manage IT solutions, including network infrastructure, virtualization (VMware/Hyper-V), Windows Server, and SQL Server
- Develop and maintain documentation for systems, processes, and procedures
- Automate tasks and processes using scripting languages (e.g., PowerShell, Python) to improve efficiency
- Collaborate with engineers and departments to ensure seamless service delivery and process improvements
- Participate in on-call rotation for after-hours support and stay updated on cybersecurity and Microsoft technologies
- Ability to attend quarterly meetings at the main office in Ocala, Florida
Skills You’ll Need:
- 5+ years of experience as a Systems Engineer in a managed services environment
- Extensive experience with network infrastructure, including firewalls (WatchGuard preferred), routers, switches, and wireless technologies
- Strong understanding of virtualization technologies, including VMware vSphere and Microsoft Hyper-V
- In-depth knowledge of Microsoft Windows Server, Microsoft SQL Server, Active Directory, Group Policy, and database management
- Proven experience with scripting languages (e.g., PowerShell, Python) for automation and task management
- Experience with ConnectWise Automate, ConnectWise Manage, and Confluence is highly desirable
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-80QK07JDM?u=1182753
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What We Do
Encore Strategic's business consulting services can help you accelerate growth, avoid pitfalls, and achieve peak performance. We empower our clients with the objective advice and powerful tools needed to successfully grow, profit, and exit.
