At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.
We're expanding our team and are on the lookout for a skilled Senior Systems Engineer to join our growing team in Australia. As a fast-growing company, we're looking for someone who is passionate about technology and eager to take on new challenges.
What you'll do:
- Consistently live the values and demonstrate professional workplace behaviours that reflect the CT values.
- Comply with all CT policies.
- Lead and execute small paid pieces of work from conception to completion.
- Define the scope and quote on the work
- Daily time tracking for billable hours related to all tasks.
- Create detailed technical documentation for implemented solutions and configurations.
- Ensure accurate and up-to-date documentation.
- Handover the completed work to BAU Teams
- Log billable time for documentation tasks.
- Interface with clients to understand their needs and provide technical guidance.
- Communicate the ticket status, issues, and resolutions effectively.
- Bill time accurately for client interactions.
- Identify and implement process improvements to streamline operations.
- Collaborate with other departments to deliver the best quality solutions.
What you'll bring:
- Hold a valid Working with Children Check and any other documents required for the role.
- Technical Skills
- Client-Facing Experience
- Minimum of 4 years of experience in a similar client-facing role, preferably in a Managed Service Provider (MSP), Projects or Professional Services environments.
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical stakeholders.
- Bill time accurately for client interactions.
- Great attitude to collaboration and adapting to challenging situations
Bonus points for:
- Knowledge of Essential 8 security framework
- Knowledge of ITIL
- Project managing skills to start work and finish successfully
- A strong knowledge of ConnectWise ticketing system
- Enjoys a fast-paced environment and is comfortable with change
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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What We Do
Here at Centorrino Technologies, or CT as we like to call ourselves, we start with the customer and work our way back to the tech. Over the past decade we have been working hard to provide the very best managed ICT services to the education, government and corporate sectors.
We exist to empower our customers with a frustration free tech environment, achieving this by creating an environment where employees love their work and deliver over and above customer’s expectations.
All services and solutions with us are tailored to ensure the needs of each individual customer is put at the centre of every design. Beginning with our core offerings - Managed ICT Services, Solution Design, Project Delivery, Cloud implementation, migration and optimization, Backup & Disaster Recovery, Connectivity and Voice, Collaboration and Audio Visual and Staff Augmentation – we have a solution to meet all shapes and sizes.
Learn more at www.ct.com.au
