Senior Systems Engineer

Company Description

Since 1940, Dairy Queen® has been one of the world’s best-known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada, and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best-in-class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate, and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

The Senior Systems Engineer works with a team of skilled staff to implement, maintain, and develop technical systems. Is a mentor and technical resource to IT Service Desk staff and other Systems Engineers, sharing responsibility for the day-to-day maintenance and support of the company’s global server, network, storage on-premise, and cloud infrastructure.

The Senior Systems Engineer participates in a variety of higher-level and/or cross-functional team projects including the planning, design, and implementation of server and network infrastructure components and complementary technologies such as data storage systems, backup systems, security products, and disaster recovery.

Systems Engineering & Administration

• System architecture, system engineering, system administration, and security administration of all server systems & applications, including but not limited to Microsoft Windows Server operating systems, Microsoft Active Directory, Microsoft Exchange, Microsoft SQL Servers, and IIS systems, including FTP & web.
• Design, setup & administration of all physical and virtual server systems.
• Design, setup, and administration of Storage Area Networks, Network Attached Storage, SAN fabrics, backup & recovery systems, tape libraries, and disaster recovery components.
• Design, setup & administration of all network systems including but not limited to, routers, switches, firewalls, remote access, wireless connectivity, and cloud network infrastructure.
• Provide necessary documentation for all applications and systems.
• Provide off-hours support, as needed, to support product updates, and equipment upgrades, and address technical issues.

Maintenance & Projects

• Patch management and infrastructure monitoring
• Management and maintenance of the corporate network, including routers, switches, firewalls, remote access, and wireless connectivity.
• Manage multifaceted and technically sophisticated projects and ongoing operations.
• Meet project and task deadlines.

Service Development

• Continually look to improve and refine the IS infrastructure services delivered to the business, globally.
• Maintain knowledge of emerging technology.
• Help define and meet SLA requirements for infrastructure components.
• Contribute deep technical skills, and industry experience, and best practices to the rest of the team, driving change.

Communication & Collaboration

• Communicate effectively, verbally, and in writing with people at all organizational levels.
• Work in a team environment making positive contributions to the organization.
• Establish and maintain effective relationships with staff members, customers, and vendors.
• Other duties as assigned or required.

Qualifications

Education & Qualifications 

• Bachelor’s degree in Computer Science or related/applicable field(s) is preferred, but not required
• At least 5 Years of experience as a Systems Engineer using several applicable and transferrable technologies, including, but not limited to: Active Directory, Virtualization, Networking, Azure Cloud Platform
• A further 1-3 years of experience as a Senior Engineer, performing design, implementation, development, and support of infrastructure components
• Experience with Microsoft Windows Administration, including various Windows Server Operating Systems, Active Directory environment supporting 500+ users and 150+ servers,
• Advanced computer skills, good written and oral communication skills
• The ability to travel overseas as required ( 10%)
• The ability to provide off-hours support onsite support, as needed, to support product updates, and equipment upgrades, and address technical issues.

Working Conditions:

• Medium – Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or up to 10 pounds of force constantly.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

Additional Information

All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week. Additional in office time may be required to support team/project needs. Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program. You must be work authorized in the United States without the need for employer sponsorship.