Job Details:
Must know
- Active Directory Architecture, FSMO, Trusts, replication issues, GPO troubleshooting, Sites and services
- DNS troubleshooting
- DHCP knowledge
- Windows Server core troubleshooting (Server performance analysis, BSOD,)
- Server Hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) / Raid troubleshooting.
- Backup troubleshooting
- Windows cluster troubleshooting & Migration and log analysis.
- Windows patching troubleshooting
- Root Cause Analysis (RCA) for Major Incidents and P1/P2 cases
- Migration - DHCP\AD\File and print server.
- Certificate authority (Root CA / Subordinate CA), IIS website renewals.
- Azure resources management
- Azure AD connect
- ITIL Process
- 24*7 rotation shifts
Good to have
- VMware
- Azure Certification ( AZ-104)
- Windows in place Upgradation
- Storage Basic
- Network Basic
- Basic PowerShell Scripting
- Windows vulnerability
- Defender
- .
Roles and Responsibilities
- Providing support to US & Europe customers hence communication should be crisp.
- Interact with customers, end-users and team members.
- Escalation point for lower tier technical teams
- Installation, configuration, maintenance and support for hardware, operating systems and applications
- Participation in completing customer change requests and problem ticket resolution outside of normal business hours.
TRAVEL:
up to 15%
Skills Required
- Active Directory architecture (FSMO, trusts, replication issues, GPO troubleshooting, Sites and Services)
- DNS troubleshooting
- DHCP knowledge and migration
- Windows Server core troubleshooting (performance analysis, BSOD)
- Server hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) and RAID troubleshooting
- Backup troubleshooting and recovery
- Windows cluster troubleshooting, migration and log analysis
- Windows patching troubleshooting
- Root Cause Analysis (RCA) for major incidents and P1/P2 cases
- Migration experience (DHCP, AD, File and Print server)
- Certificate Authority management (Root CA/Subordinate CA) and IIS website certificate renewals
- Azure resources management and Azure AD Connect
- Familiarity with ITIL processes
- Willingness to work 24x7 rotation shifts and support outside normal business hours
- Strong communication skills for interacting with US and Europe customers
- VMware
- Azure Certification (AZ-104)
- Windows in-place upgrade experience
- Basic storage knowledge
- Basic networking knowledge
- Basic PowerShell scripting
- Windows vulnerability management
- Microsoft Defender
Ensono Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ensono and has not been reviewed or approved by Ensono.
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Leave & Time Off Breadth — Time off provisions include unlimited PTO, paid volunteer time, and a formal sabbatical program. These offerings provide flexibility for rest, community service, and extended renewal.
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Retirement Support — Retirement support includes a 401(k) with company match as part of the core package. This adds long‑term financial value alongside day‑one eligibility for other coverage.
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Parental & Family Support — Family‑forming coverage and paid parental leave are explicitly included, with adoption and surrogacy reimbursement. These benefits support diverse paths to growing a family.
Ensono Insights
What We Do
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS & Azure
Why Work With Us
Our culture is collaborative & results-driven. Curiosity, passion, honesty & reliability are values we live by. Career & professional development is encouraged through promotions, learning opportunities, Ensono University - eTalks, training academies, paid tuition and study leave, quarterly Innovator Awards. Thinking Thursdays (no meetings 8 to 12)
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