The Role
Lead implementation and deployment of GGS Asset Management solutions across customer sites, manage project plans, document business and technical requirements, support UAT/POC/production deployments, perform product demonstrations, escalate and resolve solution issues, and contribute to solution design and software release support.
Summary Generated by Built In
JOB SPECIFICATION
JOB TITLE Senior Systems Engineer
LOCATION Mumbai, India
REGION Asia Pacific
REPORTING TO Senior Manager – Business Solutions
JOB TITLE Senior Systems Engineer
LOCATION Mumbai, India
REGION Asia Pacific
REPORTING TO Senior Manager – Business Solutions
START DATE Immediate
PURPOSE OF THE ROLE
The Software Systems Engineer will be responsible for applying both Software/Application Knowledge and Project Management methodology to deliver a solution as defined by the customer requirements and product specifications (scope, costs, schedule, development methods and architectures).
The role has two principle elements, firstly to develop and manage project plans for successful implementation of GGS Asset Management Tools across the clients’ network and secondly to make a significant contribution to the delivery of successful projects through participation in the solution design and implementation activity. The essential functions include, but are not limited to, the following:
The role has two principle elements, firstly to develop and manage project plans for successful implementation of GGS Asset Management Tools across the clients’ network and secondly to make a significant contribution to the delivery of successful projects through participation in the solution design and implementation activity. The essential functions include, but are not limited to, the following:
Key Responsibilities
- Onsite UAT/POC/production deployment support (Mumbai & PAN India (not frequent))
- product & solution demonstration – internal stakeholders and customers
- point of escalation in internal and external solution support
- contributor in augmenting and improving solutions and IT systems
- Sanity Test and support the delivery of software releases to customers
- Document business and technical requirements.
- Develop detailed project plans and track progress according to the plans.
Skills, Knowledge & Expertise
POSITION REQUIREMENTS AND SPECIFICATIONS
- Possess a Bachelor’s degree in an appropriate technical discipline or equivalent.
- Show experience of implementing developed solutions into a broad spectrum of customer IT environments
- Skill set - Basic knowledge on IT Infra & OS operations, databases (MSSQL/Oracle/Postgres), Java applications. Exposure to solutions in Banking/Fintech domain would be a plus.
- Have experience of delivering implementation projects as part of a larger, multi site programme.
- Possess exceptional verbal and written communication skills.
- Demonstrate strategic thinking with an entrepreneurial spirit. Analytical approach in handling situations, good team player, eagerness to learn and open to be onsite with customers around Mumbai & India
CRITICAL SUCCESS FACTORS
· The ability to operate effectively in a multicultural, multinational environment and mobile cross-functional high performance teams.
· Fluency in written and spoken English is essential.
· The capacity to manage changing priorities and ambiguity.
· The ability to establish goals, monitor progress towards and ultimately achieve them.
· Competence in key areas of development, management and leadership.
· Cross-functional expertise and the ability to thrive in a highly complex environment.
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Skills Required
- Bachelor's degree in a technical discipline or equivalent
- Experience implementing solutions across varied customer IT environments
- Basic knowledge of IT infrastructure and OS operations
- Experience with databases: MSSQL, Oracle, Postgres
- Experience with Java applications
- Experience delivering implementation projects as part of a larger, multi-site programme
- Exceptional verbal and written communication skills; fluency in English
- Strategic thinking, analytical approach, team player and leadership competence
- Willingness to be onsite with customers around Mumbai & India (occasional)
- Exposure to solutions in Banking/Fintech domain
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The Company
What We Do
Glory Global Solutions is a pioneer in developing and manufacturing cash handling machines and systems, providing integrated cash-transaction solutions that automate cash processes for retailers, financial institutions, and gaming operations.
