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ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com
Job Summary
Are you passionate about working with diverse and complex IT technologies? Do you thrive in a customer-focused, collaborative environment and want to be part of a truly global organization?
We're expanding our Ensono Production Control Team and looking for a File Transfer Supporter to join us.
In this role, you will:
- Monitor end-to-end file transfers and key milestones across a global IT landscape
- Handle incidents and escalations in line with our Incident and Problem Management processes, including thorough documentation and reporting
- Perform root cause analyses and drive appropriate Problem Management actions
- Provide day-to-day support to Managed File Transfer (MFT) service customers, acting as the primary point of contact for failed, delayed, or undelivered transfers across all supported IT platforms
About the Team
Based in Hyderabad, India, the Ensono Production Control Team delivers reliable monitoring and support for managed file transfers across all platforms within international domains. Our mission is to ensure the continuous availability of the "File Transfer" infrastructure service in a complex, global IT environment, maintaining seamless operations for customers around the clock.
Work Model
- 5 days a week work-from-office role based in Hyderabad
- On-call support required to ensure 24/7 service availability
What You Bring
Job Responsibilities:
Experience & Background
- Basic education or completed apprenticeship
- Foundational IT knowledge, including Microsoft Office
- Hands-on understanding of NDM (Connect:Direct / Network Data Mover) for managed file transfers
- Familiarity with operating systems such as Unix, Linux, Windows, and z/OS (desirable)
- Working knowledge of SSH (Secure Shell) and security certificates for file transfer (desirable)
- Experience with ServiceNow (desirable)
Personal Qualities
- Strong communicator and skilled coordinator
- Fluent in English, with enthusiasm for working in a global, multicultural team
- Willingness to provide on-call support on a rotational basis to maintain 24/7 coverage
Shift Timing- 1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Skills Required
- Basic education or completed apprenticeship
- Foundational IT knowledge, including Microsoft Office
- Hands-on understanding of NDM, Connect:Direct, or Network Data Mover for managed file transfers
- Familiarity with Unix, Linux, Windows, and z/OS operating systems
- Working knowledge of SSH and security certificates for file transfer
- Experience with ServiceNow
- Fluent English communication skills
- Willingness to provide rotational on-call support
Ensono Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ensono and has not been reviewed or approved by Ensono.
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Leave & Time Off Breadth — Time off provisions include unlimited PTO, paid volunteer time, and a formal sabbatical program. These offerings provide flexibility for rest, community service, and extended renewal.
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Retirement Support — Retirement support includes a 401(k) with company match as part of the core package. This adds long‑term financial value alongside day‑one eligibility for other coverage.
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Parental & Family Support — Family‑forming coverage and paid parental leave are explicitly included, with adoption and surrogacy reimbursement. These benefits support diverse paths to growing a family.
Ensono Insights
What We Do
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS & Azure
Why Work With Us
Our culture is collaborative & results-driven. Curiosity, passion, honesty & reliability are values we live by. Career & professional development is encouraged through promotions, learning opportunities, Ensono University - eTalks, training academies, paid tuition and study leave, quarterly Innovator Awards. Thinking Thursdays (no meetings 8 to 12)
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