Why Ryan?
Flexible Work Environment
Award-Winning Culture
World-Class Benefits and Compensation
Accelerated Career Path
Community Outreach
Mentorship Opportunities
Wellness-Centric Benefits
Duties and Responsibilities:
People:
- Act as a technical reference for staff on existing and upcoming technologies.
- Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
- Manage and deliver multiple projects with excellent time management and leadership skills.
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Cross trains other members of the Information Technology department.
- Provide 3rd level support.
- Support and assist the Service Desk team as needed.
- Performs on-call duties on a rotational basis.
Client:
- Architect information and operational support systems.
- Contributes to efficiency improvements through process automation and documentation.
- Contributes to the maintenance of the Information Technology department's disaster-recovery plan.
- Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
- Maintain security, backup, redundancy, and disaster recovery strategies.
- Manage and document systems configurations.
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Participate in the design of information and operational support systems.
- Own efforts to expand growing cloud presence.
- Architect, plan, implement, manage and maintain cloud infrastructure.
- Submit recommendations to management for upgrades and enhancements.
Value:
- Audit systems and processes to verify compliance and performance.
- Architect, plan, implement, maintain and support Firm standards for server computers, infrastructure applications, backup systems, and storage platforms.
- Document system designs/functions and ensure all documents are updated.
- Coordinate with Ryan IT management in identifying opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.
- Performs other duties as assigned.
Education and Experience:
- Bachelor's Degree and fifteen or more years related systems administrator experience.
- Ability to work under pressure and time constraints.
- Ability to work in a team environment.
- Excellent business analysis and problem-solving skills.
- Ability to work with people of varying technical skills.
- Quick, analytical thinker.
- Ability to effectively communicate complex concepts.
- Ability to collaborate to determine the most appropriate technical strategies and designs to meet business need.
Computer Skills:
- To perform this job successfully, an individual must have a high level of expertise of Microsoft Server Operating Systems and functional components (Active Directory, DNS, DHCP, ADFS), Microsoft® Office Suite, VMware vSphere, Avamar Administration, Storage Administration (preferably Dell Compellent and Nimble Storage), and scripting automation tools (PowerShell).
- The candidate should also possess solid networking knowledge (OSI network layers, TCP/IP), and cloud infrastructure experience with Microsoft Azure or AWS, and associated automation tools (Ex: Docker, Ansible, Chef, Puppet, Nessus, etc.)
Work Environment:
- Standard indoor working environment.
- Occasional long periods of sitting while working at computer.
- Position requires regular interaction with employees at all levels of the Firm and external vendors.
Equal Opportunity Employer: disability/veteran
Ryan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ryan and has not been reviewed or approved by Ryan.
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Flexible Benefits — The myRyan model provides results-based flexibility for exempt staff alongside hybrid/remote options, while non‑exempt roles use a PTO bank and receive paid holidays. Many benefits are available from the date of hire, reinforcing practical flexibility in how benefits are used.
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Parental & Family Support — Paid parental leave, adoption assistance, and fertility support are highlighted as meaningful family-oriented offerings. Consistent emphasis on family-friendly policies positions this area as a standout.
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Strong & Reliable Incentives — A performance-driven culture offers bonuses and commissions in certain tracks, with role descriptions noting meaningful variable pay beyond base salary. Total compensation is often characterized as strong where these incentives are prominent.
Ryan Insights
What We Do
Ryan is a tax services firm providing tax advisory and consulting services on a multi-jurisdictional basis. Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 2,500 professionals and associates serves over 14,000 clients in more than 50 countries, including many of the world’s most prominent Global 5000 companies.
