About Our Team
Our global team supports products education electronic health records that introduce students to digital charting and prepare them to document care in today’s modern clinical environment. We have a very stable product that we've worked to get to and strive to maintain. Our team values trust, respect, collaboration, agility, and quality.
About the Role
This position exists to provide direct input to project plans, schedules, and methodology in the operation and maintenance of multiple system environments. Candidate responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for triage change management support.
Responsibilities
Diagnose complex system problems using dumps, traces, or other diagnostics aids.
Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
Install program products and system components or aid in installation by end users.
Develop user mods for installation of customized existing routines, device drives, and other system modifications.
Develop optimum system configurations and plans for installation of hardware devices.
Recommend and change system parameters or configuration variables to improve overall system performance.
Write commands or processes for execution under multiple system environments.
Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation.
Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles.
Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
Demonstrate thorough understanding of all system components and of program products assigned to support.
Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.
Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
Configure controls; install or troubleshoot programs within multiple system environments.
Construct Job Control Language (JCL) or scripts for processing of workloads by system.
Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Demonstrate problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
Proper management and implementation of team changes and service requests.
Proper creation, execution, documentation, and closure of tasks, changes, and requests.
All other duties as assigned.
Requirements
5+ years of Systems Engineering experience
BS Engineering/Computer Science or equivalent experience required
Change management.
Understanding of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure.
Program installation and troubleshooting.
Knowledge of virtual server environments and thin client.
Knowledge of scripts for automation.
Advanced understanding of system and problem management tools.
Knowledge of system recovery procedures.
Strong problem-solving skills.
Good oral and written communication skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer:
Comprehensive Health Insurance: Covers you, your immediate family, and parents.
Enhanced Health Insurance Options: Competitive rates negotiated by the company.
Group Life Insurance: Ensuring financial security for your loved ones.
Group Accident Insurance: Extra protection for accidental death and permanent disablement.
Flexible Working Arrangement: Achieve a harmonious work-life balance.
Employee Assistance Program: Access support for personal and work-related challenges.
Medical Screening: Your well-being is a top priority.
Modern Family Benefits: Maternity, paternity, and adoption support.
Long-Service Awards: Recognizing dedication and commitment.
New Baby Gift: Celebrating the joy of parenthood.
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
Free Transport pick up and drop from the home -office - home (applies in Chennai)"
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.
Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.
Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
