Senior Systems Engineer - IBMi (Raleigh, NC)

Onsite Raleigh, NC 5 days week

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.  

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.  

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION

Role Summary

The Senior IBMi Systems Engineer ensures the stability, integrity, and efficient operation of information systems that support core organizational functions and clients. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. The Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems while mentoring team members with client support.  

What You Will Do:  

• Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions 

• Responsible for responding to service restoration calls. 

• Responsible for the overseeing of incident queues to ensure service level service levels are met 

• Responsible for the overseeing of request queues and taking ownership of completing the requested work detail                                                                                         . 

• Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences. 

• Responsible for technical infrastructure projects 

• Collaborate with various groups to select appropriate design, process and tests and ensures the compatibility of system components. 

• Respond to client/stakeholder problems in a timely manner, prioritizing multiple issues based on the severity of the case. Update tickets with clear, concise and detailed documentation, including all communication regarding work, emails, phone calls and service attempts. 

• Determine the need for and responsible for installing Operating Systems patches including pre and post level reporting. 

• Follow documented procedures for installing, maintaining and administering server hardware and software environments. 

• Possess an understanding of server hardware components. 

• Possess an understanding of network design, components and computer systems interactions 

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

What You Will Need: 

• Bachelor’s degree required and/or equivalent work experience 

• IBM i, iSeries, AS/400 System Administration (10+ years’ experience) 

• Dynamic schedules - MUST BE ABLE TO WORK NIGHTS/WEEKENDS (on-call rotation) 

• i/OS support for versions V4R5 to Current Release 

• Hardware Management Console (HMC) configuration and support  

• IBM Power Systems Hardware configuration and support  

• IBM Server firmware support 

• Virtual I/O Server (VIOS) configuration and support  

• Internal/External (SAN) DASD general understanding and support 

• SAN replication methods (IBM FSFC) configuration and support  

• Virtual Tape Library (VTL) solution (Dell/EMC) configuration and support  

• BRMS (in-depth knowledge) configuration and support 

• Data replication (PowerHA, MIMIX, iTera, DataMirror, QEDD, others) configuration and support  

• MQ Series configuration and support   

• Troubleshooting skills, analytical skills, experience in high availability/real time environment 

• Ability to coordinate actions through others and willing to adapt to change 

• Effective Communication skills (written and verbal) 

• Ability to work in a teaming environment, attention to detail and the ability to multi-task 

• Ability to coach others, ensure processes and procedures are up to date and followed, facilitate cross training among different teams, manage scheduling, facilitate Major Incident calls with support teams and client representatives 

Other Qualifications 

• Familiarity with the following tools:  Service Manager, CASD Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk, BMC for iSeries, Halcyon and Unicenter 

• CL coding (develop and support)  

• SQL & DB performance monitoring & tuning - utilizing tools like DBMON & iDoctor 

• COBOL and RPG Application development coding – General Understanding 

• Open-Source coding 

Why Ensono? 

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.    

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.  

Some of our benefits include:  

• Unlimited Paid Days Off   

• Three health plan options through Blue Cross Blue Shield   

• 401k with company match   

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts   

• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave  

• Education Reimbursement, Student Loan Assistance or 529 College Funding  

• Enhanced fertility coverage  

• Wellness program   

• Flexible work schedule   

• Depending on location, ability to take advantage of fitness centers  

As of the date of this posting, a good faith estimate of the current pay scale for this role is $85,000 to $135,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.  

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.   

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.