Kia ora!
Air New Zealand is on an accelerated journey to become the world’s leading digital airline. We’re looking for a Senior Systems Analyst to help support and improve the systems behind operational risk and safety at Air New Zealand.
You’ll provide technical analysis and support across business applications, becoming a trusted subject matter expert in the systems and processes they support. You’ll also lead enhancements that improve how our services work for the business.
As a senior member of the team, you’ll share your knowledge, mentor other Systems Analysts and build strong relationships with stakeholders across the business.
How you’ll make an impact
- Gather requirements for system and process enhancements, and explain technical concepts clearly to non-technical stakeholders
- Advise on application configuration, access, upgrades, maintenance, compliance and change impacts, identifying improvements and guiding others
- Triage incidents, service requests, errors, access issues and user queries, working to agreed service measures and applying service management practices
- Build and improve support articles, reusable documentation, user guidance and training materials
- Manage vendor relationships, identify service level agreement (SLA) gaps, review contract terms and contribute to RFI and RFP activities
- Find practical ways to improve and automate services, using available and emerging technologies, including AI where appropriate
- Share Systems Analysis practices, mentor colleagues and contribute to onboarding, Chapter initiatives and knowledge sharing
- Connect technology strategy with the needs of our systems, services and wider business, while working with other specialists to support broader team outcomes
What you’ll bring
- At least four years’ experience in systems analysis, business analysis, application support, product operations or a related technology role
- Experience gathering requirements and documenting business and technical concepts for different audiences
- Knowledge of application configuration and lifecycle activities, including access, upgrades, maintenance, compliance and change impact analysis
- Understanding of service management practices, including incident, change, problem and service configuration management
- Strong systems analysis, process mapping, problem-solving and requirements elicitation skills
- The ability to connect business needs, technical constraints and operational service outcomes
- Experience working with vendors and partners, creating support documentation, and providing training or guidance to others
- An improvement mindset, with the ability to turn opportunities into practical changes or automation pathways
Why join Air New Zealand?
At Air New Zealand, you'll join an iconic Kiwi organisation where you can make a real difference.
We want our people to thrive at work and enjoy life beyond it, with benefits including:
- Generous, discounted travel opportunities for you, your friends and whānau
- FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
- Learning and development opportunities to grow your leadership capability and career
- Access to discounted medical insurance and a range of health and wellbeing support services
- Discounts across hotels, activities, retail and other everyday essentials.
Sounds like you? Apply today!
If you bring the core experience and skills for this role, we’d love to hear from you.
You’ll join a highly engaged team that enjoys tackling complex challenges and learning from one another in an inclusive, supportive environment.
Please note applications close 11:59pm Sunday 6 December
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- At least four years of experience in systems analysis, business analysis, application support, product operations, or a related technology role
- Experience gathering requirements and documenting business and technical concepts for different audiences
- Knowledge of application configuration and lifecycle activities, including access, upgrades, maintenance, compliance, and change impact analysis
- Understanding of service management practices, including incident, change, problem, and service configuration management
- Strong systems analysis, process mapping, problem-solving, and requirements elicitation skills
- Ability to connect business needs, technical constraints, and operational service outcomes
- Experience working with vendors and partners, creating support documentation, and providing training or guidance
- Ability to identify practical improvement and automation opportunities
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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