Kia ora!
Air New Zealand is on an accelerated journey to become the world’s leading digital airline. Our airport operations rely on critical systems working reliably behind the scenes. As a Senior Systems Analyst, you’ll help support and improve the systems that keep those operations moving.
You’ll work across business and technology teams to understand operational needs, investigate issues and deliver changes that make our systems more stable, efficient and fit for the future. The role is based at one of our airport offices and includes an on-call component when rostered.
How you’ll make an impact
Analyse complex applications and systems, recommend improvements, and develop functional specifications and business cases based on business requirements
Interpret data and reporting, sharing insights with stakeholders and senior leaders to support decisions and improve operational effectiveness
Act as a subject matter expert, advising the business on technical solutions and helping resolve issues to meet business objectives
Lead technical investigations and root cause analysis, working with business process owners, vendors and specialists across disciplines
Troubleshoot application and integration issues, including RESTful APIs, using tools such as Bruno and Kafka
Manage system configuration, maintenance, testing and change implementation to keep systems stable and aligned with operational needs
Manage relationships with software vendors and support partners to help resolve issues and maintain effective support
Monitor application health and contribute to support documentation, data patching and scripting
What you’ll bring
5 - 10 years’ analytical experience in a complex environment
Experience supporting critical operational systems, ideally in a cloud environment
Strong technical knowledge of systems integration and experience troubleshooting API issues
Confidence leading issue investigations involving multiple teams and technology disciplines
Advanced analytical, business modelling and problem-solving skills
Strong written and verbal communication, including the ability to produce clear technical documentation
The ability to explain technical issues clearly and influence decisions at a senior level
A tertiary qualification in a relevant discipline, or equivalent industry experience
Experience with workforce or roster management software, such as Inform Groundstar or Jeppesen, would be an advantage. Experience in an IT operations environment is also valuable.
What’s in it for you
We want our people to live their best lives and access great benefits that support their lives outside work.
Discounted flights for you and your whānau, plus access to standby travel across multiple airlines
FlexiLeave, giving you the option to purchase up to four additional weeks of leave each year
A strong learning culture with ongoing development opportunities to grow your career
Sounds like you? Apply today!
Bring your systems expertise and analytical approach to a role that supports the technology behind Air New Zealand’s airport operations.
Please note applications are being reviewed as they come in, and the ad may close early. We encourage you to apply as soon as possible.
The advertised closing time is 11:59pm, Sunday 6 December 2026.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- 5–10 years of analytical experience in a complex environment
- Experience supporting critical operational systems, ideally in a cloud environment
- Strong technical knowledge of systems integration and experience troubleshooting API issues
- Experience leading issue investigations involving multiple teams and technology disciplines
- Advanced analytical, business modelling, and problem-solving skills
- Strong written and verbal communication skills, including technical documentation
- Ability to explain technical issues clearly and influence senior-level decisions
- Tertiary qualification in a relevant discipline or equivalent industry experience
- Experience with workforce or roster management software such as Inform Groundstar or Jeppesen
- Experience in an IT operations environment
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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