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Senior Systems Analyst
Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: 6-month fixed-term contract
Working hours: 35 hours per week (full time)
Locations: London, Coventry, Manchester or Edinburgh
Salary – London: Circa £60,000 pro rata, depending on skills and experience
Salary – Other locations: Circa £53,000 pro rata, depending on skills and experience
Reporting to: Digital Product Manager (Casework Support Tools), Information Technology
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
The Business Applications Team play an important role developing and supporting our business applications, enabling us to deliver services to customers and colleagues.
The Senior Systems Analysts are directly responsible for a number of our core casework-facing business applications, which requires working collaboratively with the wider Business Applications Team.
As a senior member of the team, you’ll provide specialist in-depth direction on the development and maintenance of our Casework Support Tools (in Microsoft Power Platform).
The role will help develop and promote improved Casework Support Tools and associated templates across the organisation. This work crosses the whole organisation – working with subject-matter experts within casework and operational support, the wider IT department, knowledge teams and communities, and other enabling functions.
You’ll deputise for the Digital Product Manager (Casework Support Tools) in their absence and assist them with project workload including leading on delegated work items and projects. Using your experience, you’ll coach and mentor the Systems Analysts to ensure that their delivery and support is of high quality.
You’ll have an expert technical knowledge of Microsoft Power Platform (specifically Power Apps and Power Automate) that the organisation uses to create and maintain these tools. You will also have some knowledge of underlying database platforms, such as SQL or Dataverse.
What You’ll Do:
- Leading the design, development and continuous improvement of complex casework support tools and document templates, translating business requirements into effective technical solutions that help caseworkers deliver fair, consistent and efficient outcomes for customers
- Driving innovation and automation across the organisation, working closely with stakeholders to identify opportunities for process improvement, streamline workflows and maximise the value of digital tools and systems.
- Providing technical leadership and team support, coaching and mentoring Systems Analysts, overseeing delivery quality, and acting as a subject matter expert in tool authoring, rule design and release management.
- Building strong relationships across the business and with external partners, collaborating with IT teams, senior stakeholders and software providers to ensure tools, templates and enhancements are delivered on time, to a high standard, and aligned with organisational priorities.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria –
- Demonstrable experience in low-code app building (including being certified or trained on relevant software, such as Microsoft Power Platform, specifically Power Apps and Power Automate) and template authoring – possessing excellent technical skills, and is seen as an expert in both rule authoring and template authoring
- Advanced understanding of supporting software, particularly Microsoft Word, Excel and Visio, understanding the integration between different systems, and having a passion for technology solutions
- a logical and analytical thought process, including the ability to breakdown highly complex logic and processes into their simple component parts, forming a coherent set of logic or template rules
- great communication, and being able to work effectively with a range of different stakeholders – including engaging closely with the stakeholders, being able to explain highly-technical concepts and processes in layperson’s terms, and facilitating the working towards group objectives – from a team, departmental and wider Service perspective
- An ability to pay close attention to detail, always seeking to achieve the highest standards possible, including ensuring a high standard of customer service by managing Service Level Agreements and analysing tool and template metrics
- Good self-management skills, being able to effectively manage your time and workloads and that of others
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Flexibility: Work your way — remote, hybrid, or in-office
- Wellbeing: [Health plan, gym memberships, mental health support]
- Growth: We invest in your future with [courses, mentorship, promotions]
- Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Please upload a copy of your CV by the 14th of October 2026
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
How we use AI in our recruitment process.
We use HiredScore, an AI supported recruitment tool, to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; people remain responsible for all recruitment decisions. For more information on how this works, please refer to the FAQs document here
Skills Required
- Demonstrable experience in low-code application building, including Microsoft Power Platform, Power Apps, and Power Automate
- Certification or training in relevant low-code application software
- Expertise in rule authoring and template authoring
- Advanced understanding of Microsoft Word, Excel, and Visio
- Understanding of integration between different systems
- Logical and analytical ability to break down complex logic and processes into component parts
- Excellent communication and stakeholder engagement skills, including explaining technical concepts to nontechnical audiences
- Ability to facilitate team, departmental, and organisational objectives
- Strong attention to detail and commitment to high standards
- Ability to manage service-level agreements and analyse tool and template metrics
- Good self-management and workload management skills
- Ability to manage the workloads of others
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
