We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
We are seeking a highly skilled Senior Systems Analyst (Level 3 Support / Developer) with deep expertise in .NET environments to join our Digital Support organization. This role is responsible for owning the analysis, stability, performance, and continuous improvement of complex applications and supporting systems. The ideal candidate brings strong analytical capabilities, a solid development background, and the ability to bridge technical depth with business impact.
In this role, the Senior Systems Analyst will act as a technical escalation point, diagnosing and resolving complex system issues, leading root cause analysis, and proactively identifying opportunities to improve system reliability and user experience. The position requires close collaboration with development, infrastructure, DevOps, and business teams to ensure solutions are sustainable, well‑designed, and aligned with enterprise standards.
The Senior Systems Analyst will also participate in rotational or as‑needed off‑hours support to ensure system availability and timely resolution of critical incidents. They will contribute to solution design, change management, and operational readiness, producing technical documentation and guiding best practices. By staying informed on emerging technologies and industry trends, the analyst will help modernize our digital platforms and drive measurable improvements in customer satisfaction and operational efficiency.
Key Responsibilities
- Serve as a Level 3 technical expert for .NET‑based applications, providing advanced troubleshooting and support.
- Participate in off‑hours, weekend, or on‑call support rotations as required to support critical systems and incident response.
- Perform root cause analysis for complex production issues and implement long‑term corrective actions.
- Analyze system behavior, logs, and performance metrics to identify trends, risks, and improvement opportunities.
- Partner with development and product teams to translate business requirements into technical solutions.
- Design and implement system enhancements and fixes to improve stability, performance, and maintainability.
- Guide and support Change Management activities, ensuring effective release planning and production readiness.
- Create and maintain technical documentation, including system flows, impact analyses, and support runbooks.
- Support and enhance CI/CD pipelines and operational support processes.
- Act as a technical mentor and escalation resource for junior analysts and support team members.
- Promote continuous improvement through automation, modernization, and adoption of best practices.
Required Qualifications
- 5+ years of professional IT experience, with significant experience supporting and developing within a .NET environment.
- 5+ years strong hands‑on experience with .NET Framework, ASP.NET, C#, and related technologies.
- 5+ years solid experience with SQL Server or comparable database platforms.
- 5+ years demonstrated ability developing PL/SQL or complex SQL queries for analysis and troubleshooting.
- 5+ years proven success debugging and supporting multi‑tier enterprise applications.
- 4+ years' experience with REST/SOAP web services and API integrations.
- 3+ years familiarity with application monitoring and observability tools (e.g., Splunk, AppDynamics).
- 3+ years' experience using version control systems (Git, TFS).
- 2+ years working knowledge of ServiceNow or similar ITSM platforms.
- 2+ years familiarity with DevOps pipelines and tooling (e.g., Octopus Deploy, TeamCity).
Preferred Qualifications
- Health insurance or regulated industry experience.
- Experience leveraging AI‑assisted tools or automation in analysis, support, or development workflows.
- Exposure to cloud platforms (Azure preferred; AWS acceptable).
- Experience working within Agile delivery teams.
- ITIL certification or practical experience with IT service management frameworks.
- Prior experience acting as a system owner, technical lead, or escalation authority.
Education
Bachelor’s degree preferred, or equivalent combination of education, specialized training, and relevant professional experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$83,430.00 - $222,480.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/16/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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