Belay Technologies seeks a Senior System Administrator (SA) to join our intel team. The SA provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
- TS/SCI with Full Scope poly is required.
- Bachelor’s Degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.
- Fifteen (15) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
- Experienced with Linux, Windows, VMWare
- Support the development of Service Now Workflows, deploy Service Now into the client environment
- Provides support for implementation, troubleshooting and maintenance of IT systems
- Manages the daily activities of configuration and operation of IT systems
- Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Optimizes system operations and resource utilization, and performs system capacity analysis and planning
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Provides in-depth experience in trouble-shooting IT systems
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
- Experienced with Linux, Windows, and VMWare
- Support the development of Service Now Workflows, deploy Service Now into the client environment
- 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
- 10% matching in 401(k) contributions vested on day one
- $5,000 annual training/tuition
- Student Loan Repayment Program
- 100% company funded HSA
- Rich medical coverage (100% coinsurance)
- Dental coverage including orthodontia
- Up to $420,000 in life insurance, premiums 100% company funded
- Amazon Prime, gym reimbursement, monthly lunches, games and prizes
- Pet adoption program, generous referral bonus program, fun events, and more!
Top Skills
What We Do
Belay Technologies, Inc. is a certified Service Disabled Veteran Owned Small Business (SDVOSB) located in the Baltimore-Washington area providing technology and engineering services to the Department of Defense (DoD) and expanding into the commercial market. Belay Technologies specializes in technical IT services including; software development, virtualization, systems administration, networking, and testing.
Belay continues to expand, and we are always seeking top talent. Belay is more than just a company.....It's a culture. With our work hard, play hard edge and a family-like feel, our employees feel at home with Belay. We are a laid back, fun, innovative team that gets together monthly for lunches, enjoys company parties, bbq's and fun adventures together, and joins in volunteer and charity events as a socially aware company.
