This is a remote position.
Overview
This is a remote consulting opportunity supporting a government client.
Role Summary
The Senior Systems Administrator – Desktop Expertise provides advanced technical leadership within enterprise Helpdesk operations, supporting the deployment, management, and support of end-user technologies across the organization.
The role is responsible for delivering Tier 2 and Tier 3 technical support, ensuring reliable desktop environments, and maintaining high levels of service quality for end users within remote and distributed operating environments.
Key Responsibilities
- Design, deploy, administer, and maintain desktop and laptop environments including inventory management
- Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals
- Manage operating systems and software deployments including updates, patches, and firmware
- Support deployment tools such as SCCM and Intune within an enterprise environment
- Provide Tier 2 and Tier 3 technical support for escalated service incidents
- Track, document, and update service incidents and work orders with accurate reporting
- Administer Active Directory for user account creation, access rights, and policy enforcement
- Install and configure Microsoft 365 tools, Outlook, and enterprise applications
- Perform inventory and asset management for workstation hardware and software
- Conduct routine maintenance on client workstations and software applications
- Provide coaching and mentorship to technical support staff and field technicians
- Support knowledge sharing and continuous improvement initiatives
Key Deliverables
- Resolved service incidents and escalated support issues
- Accurate incident, work-order, and asset documentation
- Desktop deployment and configuration standards
- Inventory and asset management records
- Technical support documentation and operational reports
- Process improvement recommendations
Requirements
Qualifications
Education and Certifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field considered an asset
- Certifications in Microsoft technologies, desktop management, or endpoint management considered an asset
- ITIL or service management certifications considered an asset
Experience
- Proven experience supporting enterprise desktop and laptop environments
- Strong experience with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory
- Experience using SCCM, Intune, and deployment tools
- Extensive Helpdesk experience including incident tracking and management
- Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms
- Strong organizational, documentation, and communication skills
- Demonstrated analytical and problem-solving skills
- Experience providing technical leadership or mentoring staff considered an asset
Skills Required
- Proven experience supporting enterprise desktop and laptop environments
- Strong experience with Windows operating systems
- Knowledge of TCP/IP, DHCP, and DNS
- Active Directory administration for user accounts and policies
- Experience using SCCM and Intune for deployments
- Extensive helpdesk experience including incident tracking and management
- Strong organizational, documentation, and communication skills
- Demonstrated analytical and problem-solving skills
- Experience providing technical leadership or mentoring staff
- Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms
- Bachelor's degree in Computer Science, IT, or related field
- Certifications in Microsoft technologies, desktop management, or endpoint management
- ITIL or service management certification
What We Do
MGIS Inc. is an Ottawa-based professional-services and information-technology company serving government and international corporate clients. It provides recruitment and project-planning support, consulting resources, web and mobile application development, geospatial application development, project management, database management, and business analysis. The company builds and maintains projects ranging from short-term initiatives to multi-year, multimillion-dollar ventures, including work supporting Government of Canada clients.
