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The Role
Leads 24x7 production support for business-critical applications, serving as a technical escalation point during incidents and service disruptions. Responsibilities include monitoring performance and data flows, conducting root cause analysis, supporting deployments and releases, troubleshooting Linux, database, Java, ETL, and reporting environments, and implementing automation and observability improvements. The role also manages operational documentation, modernization and cloud initiatives, service reliability, stakeholder collaboration, and mentoring of junior engineers.
Summary Generated by Built In
About this Role
Wells Fargo is seeking a Senior System Operations Engineer with extensive experience in managing, supporting, and optimizing mission-critical production applications in a 24x7 enterprise environment. The ideal candidate will possess strong expertise in application support, incident and problem management, workload automation, database troubleshooting, Linux administration, operational monitoring, reporting platforms, and service reliability engineering practices.
This role is responsible for ensuring the availability, stability, performance, and operational health of business-critical applications and platforms. The successful candidate will partner with application development, infrastructure, database, cybersecurity, and business teams to proactively identify risks, resolve production issues, drive operational improvements, and improve overall service reliability.
The primary focus of this position is operations, supportability, reliability, observability, and production excellence, rather than software feature development.
In This Role, You Will
Production Support & Operations
Application & Platform Operations
1 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Senior System Operations Engineer with extensive experience in managing, supporting, and optimizing mission-critical production applications in a 24x7 enterprise environment. The ideal candidate will possess strong expertise in application support, incident and problem management, workload automation, database troubleshooting, Linux administration, operational monitoring, reporting platforms, and service reliability engineering practices.
This role is responsible for ensuring the availability, stability, performance, and operational health of business-critical applications and platforms. The successful candidate will partner with application development, infrastructure, database, cybersecurity, and business teams to proactively identify risks, resolve production issues, drive operational improvements, and improve overall service reliability.
The primary focus of this position is operations, supportability, reliability, observability, and production excellence, rather than software feature development.
In This Role, You Will
- Lead complex production support and operational initiatives across multiple business-critical applications.
- Serve as a technical escalation point during major incidents and service disruptions.
- Monitor application performance, system availability, batch processing, interfaces, and data flows to ensure operational stability.
- Drive incident resolution, root cause analysis, problem management, and service restoration activities.
- Support application deployments, change implementations, maintenance activities, and post-production validation efforts.
- Collaborate with development, infrastructure, database, and business stakeholders to improve system reliability and operational effectiveness.
- Implement automation solutions to reduce manual operational effort and improve productivity.
- Contribute to observability, monitoring, event management, and proactive issue detection strategies.
- Maintain operational documentation, support procedures, runbooks, and knowledge repositories.
- Support enterprise modernization, cloud adoption, migration, and operational transformation initiatives.
- Lead continuous improvement efforts focused on enhancing service quality, operational efficiency, and customer experience.
- Mentor junior engineers and provide technical guidance during operational and support activities.
- 4+ years of experience in Systems Operations Engineering, Application Support Engineering, Production Support, Site Reliability Engineering, or equivalent experience demonstrated through work experience, military experience, training, or education.
Production Support & Operations
- Experience supporting large-scale, business-critical applications in a 24x7 production environment.
- Strong experience providing L2/L3 application production support.
- Expertise in incident management, problem management, and change management processes.
- Experience conducting root cause analysis (RCA) and implementing permanent corrective actions.
- Experience supporting enterprise batch scheduling and workload automation platforms such as AutoSys.
- Strong understanding of operational service management and ITIL practices.
- Linux/Unix administration and troubleshooting.
- Oracle SQL and PL/SQL for application diagnostics, investigation, and production support.
- Experience supporting Informatica Intelligent Cloud Services (IICS), ETL processes, and data integration platforms.
- Experience supporting OBIEE reporting environments, dashboards, and analytics platforms.
- Java and Core Java troubleshooting experience for production issue resolution.
- Knowledge of application debugging, log analysis, and performance troubleshooting.
- Experience supporting production releases, deployments, and environment validation activities.
- Experience with enterprise monitoring and observability platforms such as:
- Splunk
- Dynatrace
- AppDynamics
- Grafana
- Prometheus
- Familiarity with:
- Site Reliability Engineering (SRE)
- Event Management
- Operational Analytics
- Availability Engineering
- Capacity Planning
- Performance Management
- Shell scripting, Python, or other automation technologies.
- Experience implementing operational automation and self-healing capabilities.
- Exposure to cloud operations within Azure, AWS, or GCP environments.
- Knowledge of CI/CD, DevOps practices, and operational readiness processes.
- Exposure to AI-driven operations (AIOps), predictive monitoring, and intelligent event correlation.
- Strong analytical and troubleshooting abilities.
- Proven ability to diagnose and resolve complex production issues under pressure.
- Excellent verbal and written communication skills.
- Strong stakeholder management and customer engagement capabilities.
- Ability to effectively prioritize multiple incidents and operational activities.
- Demonstrated ownership, accountability, and operational excellence mindset.
- Strong collaboration skills across development, infrastructure, database, and business teams.
- ITIL Foundation Certification
- Cloud Certifications (AWS, Azure, or GCP)
- SRE or Operations-related certifications
Application & Platform Operations
- Application Production Support
- Service Reliability Management
- Operational Readiness
- Service Restoration & Recovery
- Production Deployment Support
- Change & Release Management
- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- SLA Management
- ITIL-based Service Operations
- Continuous Service Improvement
- Oracle SQL & PL/SQL
- Linux / Unix Administration
- AutoSys Workload Automation
- Informatica IICS
- OBIEE Reporting Support
- Application Monitoring & Alerting Tools
- Java Troubleshooting
- Log Analysis & Diagnostics
- JIRA
- ALM
- ServiceNow
- Agile / Scrum
- SDLC Support Processes
- DevOps & Automation
1 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 4+ years of experience in Systems Operations Engineering, Application Support Engineering, Production Support, Site Reliability Engineering, or equivalent experience
- Experience supporting large-scale, business-critical applications in a 24x7 production environment
- Strong L2/L3 application production support experience
- Experience with incident, problem, and change management
- Experience conducting root cause analysis and implementing corrective actions
- Experience with AutoSys or comparable workload automation platforms
- Linux or Unix administration and troubleshooting
- Oracle SQL and PL/SQL experience
- Experience supporting Informatica IICS, ETL, and data integration platforms
- Experience supporting OBIEE reporting environments and analytics platforms
- Java and Core Java production troubleshooting experience
- Experience with application debugging, log analysis, and performance troubleshooting
- Experience supporting production releases, deployments, and environment validation
- Experience with enterprise monitoring and observability platforms such as Splunk, Dynatrace, AppDynamics, Grafana, or Prometheus
- Familiarity with SRE, event management, operational analytics, availability engineering, capacity planning, and performance management
- Shell scripting, Python, or other automation experience
- Exposure to cloud operations in Azure, AWS, or GCP
- Knowledge of CI/CD, DevOps practices, and operational readiness processes
- ITIL Foundation certification
- AWS, Azure, or GCP cloud certification
- SRE or operations-related certification
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
