At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Document Management System (DMS) Support engineer role is positioned to offer IT technical support services on IT systems enabling Document Capture and document delivery
services at Iron Mountain across Global site. DMS support Engineer engages with Scan operations staff across sites to, diagnose, detect and fix DMS Systems technical issues
restoring IT systems to Steady state operations.
Key Areas of Responsibility
● Be responsible for monitoring and troubleshoot of IMshort, Kofax, IDP and Webstatus applications based on SQL server
● Work on incidents, requests and problem tickets
● Manage production deployments
● Manage major incidents
● Monitor Jobs and remediate any failures
● Communicate and coordinate issue status effectively with users
Skills Required
● Technical Skills and Proficiency
o 3 to 5 years of Software experience, with a minimum of 2 years in .Net and SQL
o Understanding ASP.NET using C#, .NET Fx 4.0/ 3.5, JavaScript, MVC 4, WCF, Web Services, HTML5, CSS, JQuery, Java Script.
o Backend: Familiar MS SQL 20012/ 2016
o IDE & Tools: VS 2017/ 2019, GIT/GITLab
o Good to Have (Optional) : Programming: VB.Net, Ext JS. XAML
o Responsible for developing scalable and high-performing components.
o Should be a good team player
o Ability to work independently and proactively in a fast-paced, dynamic environment
o Provide technical leadership to teammates through coaching and mentorship
o Timely software delivery as per set standards
o Performing unit and integration testing
o Communicating changes to documentation and QA teams
o Experience in Agile development methodology and Scrum
o Identify and encourage areas for growth and improvement within the team.
o Collaborate with other software developers, business analysts and software architects to plan,
● Professional attributes
o Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers
o Excellent problem solving, detail oriented and organizational skills
o Effective communicator
o Integrity
o Successful adaptation to and managing change
o Attention to detail (both oral and written)
o Demonstrates professionalism
o Effective time & prioritization management
o Strong organizational, interpersonal and analytical skills.
o Ability to multitask and be able progress work on multiple tracks in the same day.
o Proficient with verbal (oral) and written communication
o Strong ability to plan, prioritize work and perform timely follow ups.
● Other Attributes
o Ability to demonstrate creative thinking
o Ability to develop relationships
o Ability to manage/work well with the team and efficiently distribute expertise Industry and/or company knowledge
o Must exhibit a positive approach and the ability to work efficiently as an individual contributor and a process/tech lead
o Solid process background (domain and process knowledge)
o Strong willingness to learn new processes, dive into challenges and provide direction
o Understand the domain and technical components of the job
o Ability to participate in the ideation process and produces the documentation and trains the team on the re-engineered process to meet internal commitments on a continued basis.
Required Qualification
o Engineering graduate or equivalent experience.
o Experience in working with distributed imaging systems.
o Candidate should possess strong analytical skills.
o Certifications in Document Imaging products or business would be advantage
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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