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Job Description
The Systems Engineer will be responsible for administering and maintaining the Qualys platforms worldwide and will work closely with Development/Engineering, DBRE, Networking, Support teams, and Worldwide Customers to provide 24/7 Support for Qualys applications.
DUTIES AND RESPONSIBILITIES:
- Build and manage software patches and upgrades for the Engineering environment.
- Build and manage automation tools for infrastructure and monitoring.
- Monitor infrastructure and take corrective action on alerts.
- Work on monitoring improvement actions and drive them for closure.
- Provide data and root cause analysis for each service-impacting incident with all possible corrective actions for improvement.
- Work with multiple teams to analyze each service outage, measure, maintain, and present the service quality metrics to management.
- Responsible for maintaining 24/7 service to customers and reducing MTTR in case of service interruption.
- If required, work with customers to identify and resolve issues related to Qualys products and services.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- 5-7 years of experience in systems administration, Infrastructure management including production support
- Must to have minimum 2 years of hands-on experience on Linux OS administration
- Must to have minimum 5 year of hands-on experience in VMware Environment and working knowledge of VMware component like vCenter, ESXi along with patching, upgrade, DRS, HA etc.
- BS or Engineering in Computer science or electronics or related IT focused.
- Knowledge of Unix/Linux systems including hardware, software, and applications.
- Knowledge of VMware and other virtualization products.
- Should have good knowledge of information security principles and practices, understanding of security protocols and standards.
- Must have exceptional verbal, written, interpersonal and presentation skills.
- Must be ready to work on 24/7 on-call schedule.
- Must be able to work constructively in team environment.
- Working experience in SaaS is highly desirable.
- Perl/Python and/or shell scripting considered a plus
- Applicant should have a valid passport.
- Must be able to work in a cross-cultural environment.
Qualys is an Equal Opportunity Employer, please see our EEO policy.
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What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
